Vice President, Technical Writer

Team Overview
We are seeking a Vice President, Technical Writer to lead and evolve our technical documentation strategy, ensuring consistency, quality, and usability across all platforms. The successful candidate will play a central role in managing legacy content, improving tooling and workflows, and raising documentation standards across the organisation.

This is a hands-on leadership role suited to candidates with experience in fintech, SaaS, or complex technology environments.

Role Responsibilities

• Lead the planning, creation, and delivery of high-quality internal and external product documentation, including user guides, technical overviews, release notes, and platform specifications.
• Conduct a full review of legacy documentation and work with SMEs to update or rewrite outdated or high-impact materials in line with current standards.
• Develop, implement, and champion a standardised style guide to ensure consistency and accessibility across all technical documentation.
• Build strong relationships with Product Owners, Engineers, and Client Services to gather accurate source material and align documentation priorities with business needs.
• Drive improvements to documentation tools and workflows in collaboration with IT and DevOps teams, ensuring content is easy to access, maintain, and scale.
• Deliver clear, timely release notes that support product launches and sprint deliverables across multiple business lines.
• Own the documentation handover process from a retiring team member, ensuring continuity of knowledge and structured onboarding.
• Mentor junior writers and cross-functional contributors, promoting high-quality writing practices and scalable documentation standards.

Required Skills

• Demonstrates 8+ years of relevant experience in technical writing, preferably within fintech, SaaS, or regulated technology sectors.
• Shows excellent knowledge of the documentation lifecycle, structured writing techniques, and content governance frameworks.
• Brings proven experience reviewing and refactoring existing documentation to improve accuracy, readability, and user value.
• Demonstrates the ability to introduce and embed standardised content style and formatting across multiple stakeholders.
• Has strong experience mentoring writers and influencing cross-functional teams on best practices in documentation.
• Exhibits a proactive, detail-oriented approach with strong planning and organisational skills across multiple parallel deliverables.
• Communicates with clarity, adapting content for technical and non-technical audiences across multiple formats.
• Possesses strong proficiency in Microsoft Word, Excel, Adobe Acrobat, SnagIT, RoboHelp (or equivalent), with the ability to evaluate and improve documentation tooling.
• Understands how to operate effectively in an Agile product environment, interpreting sprint plans and product updates for documentation needs.

Role Location and Benefits

• Hybrid Working: Enjoy the flexibility of working remotely for up to 100 days each year.
• Generous Vacation Days: Vacation days increase as you progress in your career with EquiLend.
• Discretionary Annual Cash Bonus: A discretionary annual cash bonus to reward your performance and contributions to the company's success.
• Health and Dental Insurance: Comprehensive health and dental insurance coverage is available from your first day.
• 401(k) Employer Matching Contribution Plan: Our 401(k) plan includes employer matching contribution available from day one.
• Compensation: The annual base salary range for this role is $90,000 - $110,000, plus a performance-based annual bonus. This range is a general guideline; final offers consider factors such as role scope, candidate experience, internal equity, and market factors.