As a Virtual Inbound Customer Service Representative, you will be essential in delivering outstanding customer support and ensuring client satisfaction through effective communication. Reporting to the Customer Service Manager, you will handle inbound inquiries, utilizing your core skills in phone etiquette and data entry to assist customers efficiently. Your premium skills in multilingual communication may enhance our service offerings, while your relevant experience in call center operations and Microsoft Office will support your success in this role. Join our team to make a positive impact on our customers' experiences.
Key Responsibilities:
1. Handle Inbound Calls/Chat/Emails: Respond to customer inquiries and resolve issues in a timely manner.
2. Provide Excellent Customer Service: Ensure customer satisfaction through effective communication and issue resolution.
3. Product/Service Knowledge: Develop and maintain knowledge of products/services to provide accurate information.
4. Issue Escalation: Escalate complex issues to senior representatives or management as needed.
5. Documentation: Document customer interactions and update relevant systems.
Requirements:
1. Excellent Communication Skills: Strong verbal and written communication skills.
2. Customer Service Experience: Previous experience in customer service, preferably in an inbound call center.
3. Technical Skills: Familiarity with customer service software and technology.
4. Problem-Solving Skills: Ability to resolve customer issues efficiently.
5. Reliable Internet Connection: Ability to work remotely with a stable internet connection.
Goals:
1. Customer Satisfaction: Provide excellent customer experience and resolve issues efficiently.
2. First Call Resolution: Resolve customer issues on the first call whenever possible.
3. Customer Retention: Build customer loyalty through effective service.
Job Type: Part-time
Pay: $130,000.00 - $145,000.00 per year
Benefits:
- Health insurance
Work Location: Remote
