About us
Visit Knoxville is a fast paced, exciting company in the heart of Downtown Knoxville. Our Visitors Center welcomes tourists and locals alike and assists them with learning more about our beautiful city.
Job Title: Visitor Center/Sunsphere Associate (Part-Time)
Reports to: Sunsphere Director
FLSA Status: Non-Exempt – paid on a bi-weekly basis
Pay Rate: Starting pay $11-13.00/hour
Visitors Center Hours: Downtown: Mon-Fri 8:30a-5:00p, Sat 9:00a-5:00p, Sun 12:00p-4:00p
Sunsphere Hours: Monday-Friday 10-5, Saturday 9-5, Sunday 12-4
Some holiday and evening hours required. Weekend availability required
First Fridays of the month: 5-7:30p (not every)
Summary: With the training and support of management staff and coworkers, the Visitor Center/Sunsphere Associate will serve as an ambassador for Knoxville, TN through information and retail assistance. The Visitor Services team is the first line of contact with our visitors and is responsible for meeting their needs in the following areas:
Essential Duties and Responsibilities: Assist in all areas of retail and visitor information, including:
Visitor Services:
- Greeting and serving the general public as they enter the building.
- Develop and maintain knowledge of maps, Visitors Guide, events, and brochure information.
- Develop and maintain knowledge of the Sunsphere, World’s Fair, and local attractions.
- Assist in responding to visitor inquiries, walk-ins and phone calls.
o Physically track these demographics on the Data Capture Worksheet.
- Perform data entry of daily Visitor Logs, and maintain ongoing Excel spreadsheet to which they are entered.
- Maintain brochure stock as needed and submit weekly reporting.
o Perform a physical brochure count every Quarter.
Retail:
- Maintain knowledge of point of sale system (register).
- Label and restock merchandise in the retail area, as needed.
- Assist with inventory awareness, as needed (i.e. replenishment needs, items being asked for, damages, etc.).
- Assist in preparation of gift baskets, as needed.
- Stock the retail supplies (i.e. bags, tissue paper, boxes), as needed.
- Assist with offsite merchandise or information tables, which may include facilitating purchases, set up and tear down.
General:
- Maintain clean, neat, and safe work environment:
o Tables and chairs to be kept clean and orderly
o Check restrooms for tidiness and for stock
o Dispose of boxes and trash in timely manner, as needed
- Support special events (i.e. Blue Plate Special, First Friday, festival booths, etc.). This could include setting up and breaking down prior to and after each event.
- Flexibility with schedule is a must for this position due to special events, holidays and weekends.
- Ability to drive company vehicles, as needed, by maintaining a valid driver’s license.
- Must be aware that you are a representative of Visit Knoxville in appearance and attitude at all times.
- Additional duties assigned by the Sr. Manager of Visitor Services.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Cost Consciousness - Suggests cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Strategic Thinking - Understands organization's strengths & weaknesses; Identifies external threats and opportunities; Adapts strategy to changing conditions.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience - Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Language Skills - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills - To perform this job successfully, an individual should have knowledge of: Inventory software; Spreadsheet software; and Word Processing software.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk. The employee is occasionally required to stand; sit; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must regularly lift and /or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and color vision.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is sometimes high, but usually moderate.
Hours per week:
- 10-19
Work Remotely
- No
This Job Is Ideal for Someone Who Is:
- Dependable -- more reliable than spontaneous
- People-oriented -- enjoys interacting with people and working on group projects
- Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
Job Type: Part-time
Pay: $11.00 - $13.00 per hour
Benefits:
- Flexible schedule
Work Location: In person
