VP of Neurosciences Svc Line

Description:

JOB PURPOSE:
In dyadic partnership with the Clinical Chief of the CV Service Line, this role provides strategic leadership, operational oversight, and administrative management for all aspects of the Service Line. This position is responsible for ensuring high-quality care across the entire healthcare system, with a focus on consistency, efficiency and growth. Key responsibilities include overseeing employed provider operations within the Physician Enterprise, managing physicians and staff, and collaborating with all relevant Piedmont Healthcare entities to optimize patient care. This leader will also drive Service Line development, market expansion, acquisitions, and performance improvements within the Service Line. This position will report to the Chief Operating Officer in the Physician Enterprise, and maintain a close alignment with the Clinical Chief of the Service Line, and will serve as the senior administrative specialty operational leader, accountable for the overall development and performance for the Service Line.

KEY RESPONSIBILITIES:

• Provider & Staff Management
  a. In collaboration with clinical leadership, ensures that patient access is available at the reasonable level.
  b. Partner with HR and Provider Recruitment for development and implementation of recruitment and retention strategies.
  c. Oversees Practice Operations Directors to efficiently manage employed practice operations.
  d. Works closely with System Chief (when applicable) and site Medical Directors on resolution of provider concerns, patient issues and other operational opportunities.
  e. Demonstrates accessibility to the physicians and other leaders, and effectively addresses care and service issues as they arise.
  f. Coordinates activities with and works collaboratively in professional matters related to physician performance with the PE and hospital leadership teams.
  g. Responsible for leading activities among physicians and various designated operating divisions and departments to facilitate delivery of high quality patient care and services, while focusing on efficiency in operations and opportunities.
  h. Drives and manages compensation plans in partnership with physician and APP compensation teams.
  i. Provides ongoing feedback, coaching, and support to direct reports, encouraging professional development and helping leaders reach their full potential while achieving operational success.
• Performance Management
  a. Coordinates activities among various designated operating divisions to facilitate delivery of high-quality patient care and services, while focusing on efficiency in operations and opportunities for cost reduction.
  b. Leverages complex decision support systems such as productivity, financial, market and comparative databases to evaluate performance effectiveness and develop new opportunities for growth and optimization.
  c. Leads the preparation of annual operating and capital budgets within designated guidelines and routinely monitors progress in achieving overall financial goals.
  d. Reviews ongoing financial and operational reports for budget variances and implements opportunities for improvement.
  e. Manages and monitors the performance of outsource vendors to ensure optimal reporting and efficiencies.
  f. Works closely with respective leaders to assess and improve departmental performance, including annually assessing performance and remediating any identified issues.
  g. Interprets and effectively administers policies in order to carry out organizational objectives.
  h. Participates as Clinical Governance Council (CGC) administrator or in designated administrative functions.
  i. Collaborates with other System functions such as HR, Real Estate, PMO, IT, Revenue Cycle, etc. on execution of projects and related measurements.
• Program Development and Implementation
  a. Carries out Service Line physician practice strategies, policies, and programs as determined by PHC Executive Leadership.
  b. Understands local market and has ability to translate business needs into operational solutions.
  c. Oversees the coordination of operational start-up for new practices, whether newly recruited or acquired, across the Piedmont System.
  d. Partners with the relevant strategic resources within Piedmont Healthcare to develop and implement specific programs, products and services to support the long-range direction for practice operations.
  e. Coordinates system standardization of policies, procedures, processes and protocols for relevant services in order to create a high-quality, efficient, patient centered experience across the healthcare system.
• Communication
  a. Keeps service line leadership & hospital executive leadership abreast of significant operational issues and problems, and formulates recommended actions and solutions.
  b. Maintains high visibility - is an approachable, credible leader; understands organizational behavior and serves as a change-agent.
  c. Acts as a liaison with System & Physician Enterprise executive teams to clarify operating rules, structures and policies.

KNOWLEDGE, SKILLS, ABILITIES

• Maintains high visibility - is an approachable, credible leader; understands organizational behavior and serves as a change-agent.
• Serves as an engaging coach, facilitator and cheerleader in support of the strategy and planning process.
• Demonstrated experience in developing effective communication processes, presentation abilities, and building relationships at all levels of the organization
• Possesses a high level of personal and professional integrity, and demonstrates initiative and competency in making independent judgments.
• Proven leadership in a highly complex, matrixed environment
• Possesses strong interpersonal skills (analytical, communication and organization), and works effectively with employees, physicians, volunteers, families, and community leaders.
• Must have the business acumen and sound judgment to make responsible and strategic decisions in a complex setting. Ideally, the individual will have a strong understanding of the healthcare systems, physician groups and a broad knowledge of the healthcare industry in general.
• Training in management principles, practices, and methods is necessary.
• Must be accessible and deemed approachable by employees and physicians.
• Displays tact, discretion, diplomacy, passion, and a sense of urgency for the work and mission of the operation.
• Innovative pursuit to improving overall process, service and quality of care to patients, including the ability to examine and re-engineer operations and procedures, their context within organizational strategy, formulating policy, and develop and implement new strategies and procedures.
• Knowledge of continuous quality improvement principles and practices, and of customer service standards and procedures.
• Knowledge of current leadership, management, cost control and performance improvement concepts and practices.
• Knowledge and experience in matters related to physician recruitment, retention and compensation.
• Ability to creatively operate in a team environment, to pay attention to details, and to multi-task.

MINIMUM EDUCATION REQUIRED:
Bachelors degree from a recognized college or university in business administration, healthcare administration or a closely related field required.

MINIMUM EXPERIENCE REQUIRED:
Ten (10) years of progressively responsible work experience in a senior management position in a medical practice setting, healthcare administration or a closely related field is required.

MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:
None.

ADDITIONAL QUALIFICATIONS:
Post-graduate degree in healthcare or business administration preferred.

Disclaimer
The above information is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified.