Job Title: Workers' Compensation Coordinator

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Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we help customers grow their business through meaningful partnerships, research-driven insights and innovations, and products and expertise they can depend on. As a family-owned company, our commitments to our people, products, customers, and corporate values, are all part of our recipe for success.

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• Industry-leading health insurance on Day 1!
• Competitive Pay
• 401(K) + company match
• 10 Paid Company Holidays
• Paid Time Off
• Professional training
• Family-owned business over 100 years in service
• An opportunity for career advancement, working as part of an empowering workforce

Work Environment & Travel: This is a hybrid position requiring on-site presence at our Home Office in Jackson, MI, at least 3 days per week, with up to 10% travel, as needed. To support this work environment, candidates must live within a reasonable commuting distance of Jackson, MI, to be considered.

• Claims Management & Documentation
  • Initiate and document First Reports of Injury, including team member details, injury specifics, and medical provider information.
  • Enter incident data into IndustrySafe and submit claims to the TPA as appropriate.
  • Maintain accurate records in WCCMS, including claim status, restrictions, and communications.
• Communication & Coordination
  • Act as the primary liaison between Dawn locations, insurance adjusters, nurse case managers, physicians, and injured team members.
  • Provide regular updates, clarify information, and ensure timely follow-up via phone and email.
  • Assist with scheduling and ensure attendance at medical appointments.
• Medical & Wage Oversight
  • Monitor treatment progress and appointment attendance for active and former team members.
  • Coordinate with physicians on discharges and treatment plans.
  • Track lost time cases, request wage statements, and determine payment timelines.
  • Provide lost time and modified duty reports to the Claims Specialist and Distribution Safety Director.
• Claim Closure & Reporting
  • Follow up with adjusters and locations to ensure timely claim closure.
  • Notify payroll and locations of closures and update systems accordingly.
  • Collaborate with the Claims Specialist to review active claims, escalate complex cases, and ensure data accuracy across systems like RisxFacs.
• Administrative Support
  • Request and distribute personnel files from HR as needed.
  • Perform other related duties to support the Workers’ Compensation program.

• A High School Diploma or GED is required
• An Associate’s Degree in Business, Healthcare Administration, Human Resources, or a similar field is preferred
• A minimum of 3 years of experience in Workers’ Compensation, Claims Management, or Human Resources, with a strong focus on managing workers’ compensation cases.
• Experience and knowledge of workers’ compensation laws, procedures, and best practices
• Experience working with third-party administrators (TPAs), insurance adjusters, and medical providers
• Ability to handle sensitive and confidential information with professionalism
• Hands-on experience with data entry of claims and supporting documents, ensuring workers' compensation records are accurate, current, and easy to access
• Experience using case management systems (e.g., WCCMS) and incident reporting tools (e.g., IndustrySafe)
• Strong customer-service-oriented communication skills with the ability to coordinate across multiple stakeholders (employees, HR, safety, insurance, and medical teams)
• Strong attention to detail and organizational skills to manage multiple claims and deadlines
• Strong sense of accountability and follow-through
• Ability to work independently and collaboratively as part of the team
• Ability to adapt to changing priorities and processes.
• Proficient in Microsoft Office Suite - Outlook, Excel, and Word

• The normal work setting for this role is hybrid, requiring presence at the Home Office 3 days per week.

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An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, pregnancy, sexual orientation, gender identity/gender expression, citizenship status, military or veteran status, genetic information or any other status or condition that is protected by applicable law.

Requisition ID: 37257