Service Desk Associate

Cvent - Tysons Corner, VA

As an associate, this is a great way to launch your career. You will be on the front line of defense for tickets related to all of our internal employees globally. You will play a role in troubleshooting, building and maintaining our growing, international IT footprint which is critical to the company’s success. You will have a hands-on role with significant expectations to contribute both technically and culturally. Troubleshoot, administrate, and support the company's global technology infrastructure across Virginia, Texas, Oregon, California, Utah, Georgia, Canada, London, and India

What You Will Be Doing

  • Work with our global helpdesk team to troubleshoot and close tickets.
  • Image new laptops and take care of new hires for our HQ location.
  • Assist with inventory, auditing, and reporting.
  • Work with different teams such as networking,
    security, and infrastructure within the company to get the latest technologies applied.
  • Work with our AV team to audit and implement the latest audio and video conferencing hardware / software
  • Manage a specific project that will enhance the helpdesk environment.

What You Need for this Position

  • Degree in Technology or an equivalent focus
  • Knowledge of the 7 layer OSI model and how it works
  • Broad knowledge with industry standard platforms, including Windows desktop (Windows 10), Macbooks, Active Directory, Exchange, Office 365, and DNS.
  • Excellent problem solving and analytical skills, the ability to hunt down a problem and find a solution
  • Great team work and communication skills
  • Self-motivation and the ability to work under minimal supervision are a must
  • Great customer service skills are essential

EEO[/AA]Minorities/Females/Disabled/Veterans

Cvent maintains a drug-free workplace

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