Patient Access Representative

California Hospital Medical Center - Los Angeles, CA
Founded in 1887, Dignity Health - California Hospital Medical Center is a 318-bed, acute care, nonprofit hospital located in downtown Los Angeles. The hospital offers a full complement of services including a Level II trauma center, the Los Angeles Center for Women's Health, obstetrics and pediatric services, and comprehensive cardiac and surgical services. The hospital shares a legacy of humankindness with Dignity Health, one of the nation's five largest health care systems. Visit https://www.dignityhealth.org/socal/locations/californiahospital for more information.

Responsibilities
Position Summary:
All employees are expected to perform their duties in alignment with the vision and values of the organization. Pre-registers and registers patients presenting at the hospital for inpatient and outpatient services. Conducts patient/guarantor interviews, explains hospital policies, patient financial responsibilities and patient's bill of rights. Facilitates
the patient admission flow, including activities such as: patient identification, identification of accurate demographic and insurance information, and collection of required signatures and documents. Provides information and answers questions about the Dignity Health's Payment Assistance program. Collects co-payments, and other patient liabilities. Enters the financial and admissions data into the hospital information computer systems.

Qualifications
Minimum Requirements:
  • Two years hospital registration/pre-admit experience
  • High School Graduate preferred.
  • Knowledgeable in all phases of Medi-Cal program, including application process, eligibility status and case problems.
  • Knowledgeable of outside related departments - Soc. Svc., VA, VOC, Rehabilitation Centers, hospitals contacted in determining hospital coverage. Bilingual (English and Spanish) preferred.
  • Demonstrated PC skills.
  • Office equipment, such as QUBE/Medicare Eligibility system, Blue Cross standard system, various Medi-Cal Eligibility systems, calculators, copiers, facsimile machines, telephones, typewriters, files/file cabinets, etc.
  • Detailed oriented.
This position is represented by SEIU.
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