Patient Access Representative

California Hospital Medical Center - Los Angeles, CA
Founded in 1887, Dignity Health - California Hospital Medical Center is a 318-bed, acute care, nonprofit hospital located in downtown Los Angeles. The hospital offers a full complement of services including a Level II trauma center, the Los Angeles Center for Women's Health, obstetrics and pediatric services, and comprehensive cardiac and surgical services. The hospital shares a legacy of humankindness with Dignity Health, one of the nation's five largest health care systems. Visit for more information.

Position Summary:
All employees are expected to perform their duties in alignment with the vision and values of the organization. Pre-registers and registers patients presenting at the hospital for inpatient and outpatient services. Conducts patient/guarantor interviews, explains hospital policies, patient financial responsibilities and patient's bill of rights. Facilitates
the patient admission flow, including activities such as: patient identification, identification of accurate demographic and insurance information, and collection of required signatures and documents. Provides information and answers questions about the Dignity Health's Payment Assistance program. Collects co-payments, and other patient liabilities. Enters the financial and admissions data into the hospital information computer systems.

Minimum Requirements:
  • Two years hospital registration/pre-admit experience
  • High School Graduate preferred.
  • Knowledgeable in all phases of Medi-Cal program, including application process, eligibility status and case problems.
  • Knowledgeable of outside related departments - Soc. Svc., VA, VOC, Rehabilitation Centers, hospitals contacted in determining hospital coverage. Bilingual (English and Spanish) preferred.
  • Demonstrated PC skills.
  • Office equipment, such as QUBE/Medicare Eligibility system, Blue Cross standard system, various Medi-Cal Eligibility systems, calculators, copiers, facsimile machines, telephones, typewriters, files/file cabinets, etc.
  • Detailed oriented.
This position is represented by SEIU.
Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: [email protected]