Phones Receptionist/Office Assistant - Redwood City, CA

Assured Relocation - Redwood City, CA 94061
$21 - $23 an hour

Assured Relocation is currently hiring for a Receptionist/Office Assistant position located in Redwood Shores, CA. For the last 15 years, ARI has provided temporary housing solutions to national and regional insurance carriers and their policyholders during a time of need.

Job Description

ARI is looking for a multi-talented and dedicated individual to join our Phone and Admin team. A large portion of the day will include – but are not limited to – answering and responding to phone calls and emails, logging activity and creating claims in Salesforce as well as managing general administrative responsibilities. Phone and Admin Assistants at ARI are the first voice a customer will hear so it is extremely important that these individuals have exceptional customer service. In every situation, phone call or email, our Assistants reflect a sense of calmness and show empathy towards each customer as most are dealing with the loss of their home and in some instances a loved one and or a pet(s). Phone and Admin Assistants are truly a valued member at ARI and their work never goes unnoticed.

What You’ll Do

  • Answer emails and 50+ calls a day from various adjusters, insured’s, landlords, furniture and vendor services for deliveries and pick-ups, banks – while also transferring to, taking messages for and assisting ARI reps and other employees when necessary
  • Log all calls and emails into Salesforce
  • Create claims in Salesforce as they are called, submitted online and or emailed in
  • Search for Fair Market Value properties and hotels
  • Mail out a variety of notice letters to insureds and landlords for reps
  • Coordinate the delivery and pickup for furniture rentals
  • During a CAT, work at a higher pace and on the weekends if needed
  • Occasionally help collect folios and balance fee tables when needed
  • Prepare, package and send marketing supplies to sales reps and adjusters
  • Work as a dynamic team player on the Phone and Admin team
  • In addition to the normal day to day tasks of a Office Assistant this individual will also be responsible for ordering office and kitchen supplies, managing inventory, luncheons, birthday announcements, handling mail, shipments and deliveries as well as overseeing any onsite property issues.

What We’d Like You to Have…

  • 1-2 years of customer service experience
  • Confidence on the phone and ability to handle answering calls in high volumes
  • Excellent communication and social skills
  • Empathy and a desire to help those in need
  • Experience prioritizing different tasks at a high level
  • Flexibility with hours
  • Ability to maintain positivity and effectiveness in stressful situations
  • Organized and detail orientated
  • Patience and persistence
  • Eager to learn and coach-able

Ideally, You’ll Also Have…

  • Basic understanding of Microsoft Office (Word, Excel)
  • Basic understanding of Salesforce
  • Insurance industry experience

Job Type: Full-time

Salary: $21.00 to $23.00 /hour

Experience:

  • Customer Service: 1 year (Preferred)
  • Office Management: 1 year (Preferred)
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