Access to Care Manager

Job Title:

Access to Care Manager

Job Code:

R-ADM-32-77

Location:

Administrative Building

Supervisor:

Director of Survivor Services

FLSA Status:

Exempt

Position Summary

Provides oversight and coordination of services for survivors of domestic violence, sexual violence, and human trafficking, ensuring timely, trauma-informed, and survivor-centered access to care. Provides direct case management services while supporting effective service delivery and reducing barriers to care. Coordinates client needs across agency and community resources and supports consistent implementation of program practices and service standards.

Job Description

Required Education, Experience and Qualifications

• Bachelor’s degree in social work or a related human services field required. Current Ohio LSW or eligibility for Ohio social work licensure required
• Prior supervisory experience required
• Experience providing services to individuals impacted by trauma, violence, and other barriers to safety and stability
• Maintain valid Ohio driver’s license and ability to meet agency requirements for driving insurability.
• Must be able to meet agency requirements for criminal background check (Ohio Bureau of Criminal Investigations and Federal Bureau of Investigations).

Role and Responsibilities

• Oversees Access to Care Programming which includes case management services, advocacy in medical and other settings, and outreach and training efforts to meet the unique needs of a variety of populations
• Maintains an individual caseload to assist clients whose lives have been disrupted by sexual violence and human trafficking, which includes program intakes, goal planning, referral information, emotional support, crisis intervention, and other services as required
• Provides direct supervision to staff in a trauma-informed manner
• Maintains client and program documentation in compliance with agency procedure
• Assists with programmatic statistics, document creation, and evaluation
• Represent H&H at community meetings as assigned by supervisor
• Maintain confidentiality of information learned through one’s employment at the H&H
• Represent the mission and philosophy of the H&H at all times.
• Always adheres to Service Excellence standards.

• Complies with agency policies and procedures, federal and state requirements, CARF Standards and educational/certification/registry requirements.
• Performs other duties as assigned.

Supervisory Responsibilities (if applicable for the position)

Access to Care Coordinator, Direct Service Advocates, Case Manager

Supervisor on-call responsibilities

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects; reach with hands and arms; step up and down; stoop, kneel, crouch; talk, hear and drive. The employee must occasionally lift and/or move up to 10 pounds.
• Work environment: This position will be in a facility with victims of domestic violence or sexual assault. In addition to interaction with the survivors, the employee may have interactions with families of these individuals, the assailants and law enforcement.

Position Type and Expected Hours of Work

• Full-time;
• Serves in supervisor on-call rotation
• Schedule is flexible - based on client needs and on-call responsibilities. Some evenings, overnights, and weekends required.

Additional Qualifications

• Ability to remain calm, empathetic, non-judgmental and compassionate in crisis situations
• Ability to establish and maintain professional boundaries
• Excellent interpersonal and communication skills, particularly with diverse populations.
• Computer skills including, but not limited to, Microsoft Word and Excel.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

EEO

Hope and Healing Survivor Resource Center (H&H) is an equal opportunity employer that is committed to diversity and inclusion in the workplace. H&H prohibits discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity, military status, national origin, disability, genetic information, pregnancy, ancestry, or any other protected characteristic as outlined by federal, state or local laws. Additionally, reasonable accommodations will be made (where appropriate) for religious practices or employees with disabilities. Employees who may require a reasonable accommodation should contact an agency Director or the CEO. This policy applies to all employment practices within H&H, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. H&H makes hiring decisions based solely on qualifications, merit and program needs at the time.