Assistant Branch Manager

Join a team where your leadership, ideas, and dedication truly make a difference. As an Assistant Branch Manager at our Fitchburg branch, you’ll play a key role in supporting branch operations, developing team members, and helping our members achieve financial confidence. At Summit, we’re committed to creating a welcoming environment where employees at every stage of their careers can learn, grow, and thrive. We value collaboration, integrity, and service, and we’re proud to invest in our employees through strong development opportunities and a people first culture. If you’re looking for a rewarding role with meaningful impact, supportive leadership, and a mission-driven organization, Summit Credit Union is a place where you can build both your career and your community.

What You Will Do and the Impact You Will Make

As an Assistant Branch Manager, you will support daily branch operations, guide team members, and help create an exceptional experience for every member.

In this role, you will:

• Lead, coach, and support branch staff

• Assist with operational accuracy and daily workflows

• Contribute to branch goals and service standards

• Help members with more complex financial needs

• Build relationships within the branch and local community

The impact you will make:

• Support team growth and confidence

• Strengthen member trust and financial well‑being

• Help create a positive, member focused branch culture

• Contribute to your own leadership and career development

What You Will Bring

• Associate degree or equivalent relevant experience

• Two or more years in retail or financial services

• Ability to obtain and maintain an NMLS number

• Strong interpersonal and communication skills that reflect professionalism

• Good judgment, adaptability, and the ability to solve daily challenges within guidelines

• Active listening skills and a thoughtful approach to resolving complex situations

• Ability to build rapport and communicate proactively with members and non‑members

• Strong attention to detail and consistent follow through

• Basic proficiency with Microsoft Office

• Solid math skills and the ability to learn more complex financial concepts

Why You’ll Love Working Here

We take care of our people—because when our employees thrive, our members do too.

Our perks include:

• Excellent health insurance options to support you and your family

• 401(k) with employer match to help you invest in your future

• Generous paid time off so you can recharge and live your life

• Paid holidays and wellness-focused benefits

• Opportunities for professional growth and leadership development

• A people-first culture that values inclusion, purpose, and impact

• And more benefits designed to support you—at work and beyond

Our Commitment

At Summit Credit Union, different makes us better. We are proud to be an Equal Employment Opportunity employer and are committed to building a diverse, inclusive workplace where everyone belongs and can do their best work.

Ready to Make an Impact?

If you’re passionate about leading people, strengthening communities, and helping members achieve homeownership with confidence—we’d love to meet you.

Additional Information

• Physical Demands of Position: While performing the duties of this job, the employee is continuously required to stand, walk and sit, use hands and fingers. The employee occasionally must reach above and below shoulder level, and lift/push/pull and/or carry up to 40 pounds.

• Environmental/Working Conditions: Works in a typical administrative setting with climate control and appropriate lighting. Saturday hours required.

• Equipment Used: Computer terminal/PC, calculator, printer/copiers, telephone.

• EEO Statement: At Summit Credit Union, we are committed to providing Equal Employment Opportunity regardless of race, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, gender identity, marital status or any other characteristic protected by local, state, or federal law. We embrace diversity and believe that inclusion is critical to our success as a credit union. Different makes us better. Employment decisions are made based on qualifications, merit, and business need.