Call Center Services Agent I (English/Spanish Bilingual required)
Arbetsbeskrivning
The Bilingual Call Center Services Agent assists members and potential members with their telephone requests, explains services, respond to problems, offers additional products and services and directs calls to the appropriate area.
Essential Functions &Responsibilities
- Assists members and potential members with inquiries by providing accurate, courteous, timely and professional phone service.
- Answers questions about products and services and processes member transactions with zero errors.
- Directs calls to the appropriate area. Directs escalated issues to the next level of authority.
- Demonstrates and identifies opportunities for needed products and services to members by utilizing skills that drive positive customer service results.
- Maintains security and compliance for member confidentiality.
- Interacts with others in a team oriented environment and consistently meets performance expectations.
Experience:
- Minimum 1 year of customer service related experience is required
- Bilingual English/Spanish is required
- Previous call center experience is preferred
Education:
- High School Diploma or GED is required
Färdigheter som nämns
Our members face the challenge of navigating a complex financial landscape, which is why we at ORNL Federal Credit Union are dedicated to helping them create healthy relationships with their money. Since our humble beginnings in 1948, when ten founding members pooled $50 to support the employees of Oak Ridge National Laboratory, we have grown into a trusted financial cooperative serving the broader East Tennessee community. We believe that financial well-being is the foundation for a thriving life, and we are committed to providing the tools, education, and personalized services our members need to achieve their goals. We understand that our success is inextricably linked to the prosperity of the communities we serve. That is why we are as passionate about supporting local organizations and initiatives as we are about helping our own members. Through our generous community investment programs, volunteer efforts, and financial education workshops, we strive to make a tangible difference in the lives of our neighbors. Whether it is funding local non-profits, providing scholarships, or simply offering a friendly face and expert advice at our branches, we are driven by the belief that when we invest in our community, everyone thrives together.
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