Customer Service Representative
Job description
Individual is responsible for administering drug testing and responsible for installing and managing electronic device installation/maintenance/and data management to include alcohol monitoring and location monitoring. This candidate will be assigned a primary duty of either drug testing or electronic monitoring installation but will need to accept assignments to the other duties as needed (daily, weekly, or ad hoc) or as assigned on a rotating basis as directed my Management.
ESSENTIAL FUNCTIONS:
o Meet with clients to install, remove, or perform maintenance on the monitoring technologies and provide customer service duties to clients and the agencies served.
o Schedules installation appointments for all new referrals and maintenance appointments.
o Manages daily communication and equipment alerts and maintenance items.
o Creates individual customer accounts and tracks participants as well as taking payments for services provided.
o Delivers participant completion, non-compliance and payment reports to appropriate supervising agencies.
o Administers Urine Analyses samples per protocol and chain of custody procedures (on job training)
o Manages daily communication with billing and maintenance items.
Skills mentioned
Recovery Monitoring Solutions, established in 1993, partners with criminal‑justice agencies to provide a comprehensive suite of services—assessment, education, intervention, treatment, drug testing, and electronic monitoring. The company specializes in GPS‑based monitoring, alcohol detection, drug testing, and evidence‑based treatment programs tailored to offender populations. Its integrated approach enables seamless coordination between monitoring technologies and rehabilitative services, ensuring compliance and reducing recidivism. With decades of experience and a reputation for reliability, Recovery Monitoring Solutions stands out as a trusted partner in the criminal‑justice sector.
Apply for this job
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