Field Support Agent (Night Shift)
Job description
Ever imagined saying, “I helped launch the future of transportation”?
We’re rewriting the rules of urban mobility. At Vay, customers tap a button and a car arrives - with no one inside - powered by our world-first Remote Driving technology on real public streets.
We’re live in Las Vegas and scaling fast, powered by a strategic investment of up to $410 million from Grab. Our mission is simple: replace private car ownership with a faster, cleaner, door-to-door mobility model. If you want to build something real, visible, and genuinely transformative, you’ll feel right at home here.
Curious to experience Vay yourself? Use the code VAYCANDIDATE for $10 off your first trip in Las Vegas! Download the "Vay" app from the Apple or Google Play store & off you go!
What’s happening at Vay
- First to roll out vehicles in both Europe and the USA on public roads without a human being inside & currently the 2nd largest commercial, driverless car fleet in the Western World.
- We've partnered with Kodiak to bring remote-driving technology to autonomous trucks in the US, showcasing our ability to integrate our system into heavy-duty commercial vehicles and expand the applications of our tech across the US.
- We’ve completed 10’s of thousands of trips so far and are busy multiplying our Las Vegas fleet just to meet demand!
- ...And soon we’ll be expanding across the US & Europe 🚀
Why this role is exciting
This is your chance to be at the forefront of one of the most exciting technology projects in the world. As a Field Support Agent, you’ll play a critical role in bringing cutting-edge autonomous driving technology to life. You’ll work hands-on with our vehicle fleet, making sure they’re ready for action - clean, charged, rebalanced, and road-ready. You'll also contribute directly to testing and training processes, all while supporting a groundbreaking mobility solution in the vibrant city of Las Vegas.
The pay for this part-time role-
Base Pay: $15 per hour
Bonus Structure:
- $100 bonus per week, for hitting 50 missions in a 40 hour week (Prorated to 1.25 missions per hour worked)
- $160 bonus per week, for hitting 60 mission in a 40 hour week (Prorated to 1.5 missions per hour worked)
This would enable a maximum $19 per hour OTE (on target earnings).
What you'll be driving
- Rebalancing vehicles to key locations across Las Vegas to ensure optimal fleet availability
- Charging, cleaning, and performing quality checks on vehicles to deliver the best customer experience
- Acting as a safety driver during vehicle training and testing sessions
- Completing checklists and documentation to certify vehicles are safe and ready for on-road deployment
- Occasionally delivering vehicles directly to customers and assisting with pickups
What are we looking for
- A responsible and safety-conscious driver with a valid US driver’s license
- Willingness to variable shift patterns
- Ability to pass a drug screening, including THC
- Organized, reliable, and detail-oriented, with a strong troubleshooting mindset
- An interest in autonomous vehicles and future mobility
- Resilient and comfortable working in a dynamic, tech-forward environment
Why choose Vay
💪 A global team of smart, motivated people from 30+ countries who love tackling hard problems and turning bold ideas into reality.
🌍 Huge scope for impact in a fast paced environment
🌴 Paid Vacation Days
🎫 401(k) programme
🏥 Health, Dental & Vision Insurance
🚗 All Vay team members receive 30% off their Vay rides
🛍️ Exclusive external discounts
🎊 Regular team events throughout the year
🍎 Snacks & Drinks in our Las Vegas office
For more information on Vay’s physical demands, working environments and safety requirements, you can review this link. We’ll also cover anything specific to this role during the first interview.
We’d love to stay connected for future opportunities, so feel free to include your LinkedIn profile when you apply.
We welcome applications from all backgrounds and experiences. If you’re excited about shaping something truly groundbreaking, we’d be happy to hear from you.
Skills mentioned
Vay is a pioneering deep technology company headquartered in Berlin, Germany, that is redefining the future of urban mobility through its innovative teledriving technology. Founded in 2018, the company has developed a unique approach to driverless transportation that bridges the gap between traditional driving and full autonomy. Vay's core service allows customers to order an electric vehicle via an app, which is then delivered directly to their location by a remote driver—a 'teledriver'—operating from a dedicated teledrive station. Once the vehicle arrives, the customer takes control and drives themselves to their destination. Upon arrival, the teledriver resumes control to park the vehicle or transport it to the next user, eliminating the time-consuming search for parking and the hassle of vehicle return. The company's technology stack is built on automotive-grade safety standards, including ISO 26262, and utilizes a sophisticated combination of camera sensors, microphones, and 5G connectivity to ensure real-time, low-latency control. Unlike many autonomous vehicle competitors that rely heavily on expensive LiDAR and HD maps, Vay's system is primarily camera-based and leverages end-to-end machine learning models trained on real-world data. This 'teledrive-first' approach allows Vay to deploy driverless services on public roads today, while simultaneously gathering the high-quality data needed to gradually introduce autonomous features. Vay has achieved significant regulatory milestones, becoming the first company in Europe to drive a car without a safety driver on public roads, and has since launched commercial operations in Las Vegas, Nevada. The company is backed by prominent investors and boasts a diverse team of engineers and industry experts from leading automotive and technology firms.
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