Senior Manager Global Fleet Reliability Operations

You will lead global fleet reliability across development and production vehicle fleets. You will own issue intake, triage, root-cause analysis, change rollout, validation gates, uptime reporting, and reliability-team development across regions and time zones.

Responsibilities

• Lead the end-to-end lifecycle of vehicle issues from reporting through root cause and fleet-wide fixes
• Define intake, tooling, staffing, playbooks, and runbooks for development and production fleet triage
• Partner with engineering on permanent fixes for recurring and systemic failure modes
• Own change programs and coordinate global rollout of approved fixes
• Own validation gates that return vehicles to service
• Hire, onboard, and develop engineers and contract technical workforce across regions
• Act as liaison across operations, engineering, and program management
• Own fleet uptime and build fleet-health, issue-trend, downtime, and resolution reporting

Requirements

• BS/MS in Electrical Engineering, Mechanical Engineering, Computer Engineering, or similar
• 10+ years of automotive hardware and software experience
• 5+ years leading technical teams across multiple regions, time zones, or vehicle programs
• Experience hiring and developing engineers or technicians and managing full-time and contract technical workforce
• Experience owning a reliability, triage, or service function with formal escalation and root-cause processes
• Experience owning engineering change or configuration-control processes
• Experience building operational tooling or dashboards
• Experience with hardware reliability and testing
• Experience with autonomous-vehicle components including LiDAR, radar, and cameras
• Linux-based vehicle software fluency
• Experience diagnosing issues through fleet telemetry and log data
• Hands-on debugging ability