Sr. Property Manager - Market Rate - Launch Social Living

EXPECTATION FOR ALL EMPLOYEES

Supports the organization's mission and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, respect personalization, commitment to our community, and accountability and ownership.

POSITION

SUMMARY

Responsible and accountable for achieving company objectives by managing day to day operations at assigned property. Successful candidates will have ambition and drive to reach assigned goals and will display resilience, commitment and follow through when managing assigned property.

ESSENTIAL DUTIES AND

RESPONSIBILITIES

Asset Management and Performance

• Drive traffic and maintain team closing ratio to support 95% or above occupancy.
• Manage occupancy, rate, loss to lease and concessions to ensure monthly and annual revenue targets are achieved.
• Maintain collections at or above 98% of monthly charges billed. Support Assistant Manager or Collections Specialist in collections efforts.
• Work with Maintenance Supervisor to ensure vacated units are made ready in a timely manner.
• Ensure lease files and ledgers are accurate and appropriately maintained.
• Pursue delinquent rents and evictions and provide required information to collection company.
• Conduct file audits and reviews as assigned.
• Inspect vacant units to ensure they meet quality standards.
• Create and maintain resident renewal communication timeline. Strive to retail a minimum of 50% resident at lease expiration.
• Supervise all landscaping, lawn care and snowplowing activities.
• Ensure compliance with office setup and organization.
• Routinely analyze and evaluate property needs.

People Management and Performance

• Establish, manage, and monitor daily, weekly, and monthly goals for all team members related to leasing, retention & collections.

• Work with Maintenance Supervisor to ensure service requests are completed in a timely manner.
• Work with team members ensure they have the tools to reach their goals. Provide feedback, motivation & on-boarding & training as applicable.
• Support leasing by assisting leasing team members with sales closing support.
• Maintain a clean and safe work environment for employees and clean and safe living environment for residents.
• Conduct daily, weekly, and monthly meetings with team members.
• Prioritize prompt & effective communication with supervisors, team members, residents, and vendors.
• Manage HR functions related to timecards, performance reviews and team scheduling.
• Interview and support new employee recruiting when applicable.

• Follow KPG policies & procedures.
• Other duties as assigned.

Marketing Duties

• Develop and execute quarterly marketing plan for assigned property. Prioritize outreach marketing efforts weekly.
• Create, cultivate, and maintain relationships with local businesses and corporate partners.
• Develop event calendar, host resident events, and prioritize good customer service with prospects, residents, co-workers, and vendors.
• Maintain favorable on-line review scores.
• Review property websites routinely to ensure photos, copy, office hours and call to action messages are appealing, current and correct.
• Foster and maintain strong curb appeal at the site and throughout the grounds and common areas.
• Prioritize active prospect lead generation and punctual and consistent prospect follow-up.
• Complete and review a sub-market comp study weekly.

QUALIFICATIONS/SKILLS & KNOWLEDGE REQUIREMENTS

• Bachelor’s degree preferred.
• 5 years of property management experience
• Must be able to demonstrate ability to successfully lead a team.
• CAM, ARM or similar recommended.

Language Skills – Ability to read, write, speak and interpret rules, procedures, routine reports/correspondence and to speak effectively with groups of employees and/or residents.

• Math Skills – Ability to add, subtract, multiply, divide using whole numbers, fractions and decimals. Ability to compare rate, ratio and percentages and interpret basic graphs.

Reasoning Skills – Ability to apply common sense understanding to carry out instructions in written, oral or diagram form. Ability to deal with problems that involve concrete variables in standardized situations.

• Computer Skills – Intermediate experience with MS Office. Advanced experience with property management software. Yardi experience preferred.
• Must be flexible with schedule.

TRAINING

REQUIREMENTS

• Annually attend fair housing, and property management classes.
• Ongoing professional development.

PHYSICAL DEMANDS:

• Rarely must stand, walk, climb, balance, stoop, kneel, crouch, crawl, bend or lift up to 25 pounds.
• Occasionally must sit and reach with hands/arms and be exposed to outdoor weather conditions.
• Regularly must use hands to finger/handle/feel, talk and hear.
• Close and distance vision is required.

WORK ENVIRONMENT:

• Normally works in an environment with moderate noise.