Teen Program Coordinator: Lowe's & Lake Norman

The Program Coordinator is responsible for coordinating the day-to-day operations of an assigned YMCA program, site, or department to ensure high-quality delivery and positive experiences for participants. This role supports program logistics, documentation, safety practices, and communication with staff, volunteers, and participants. The Program Coordinator contributes to the consistency, efficiency, and continuous improvement of YMCA programs while upholding the mission and values of the YMCA.

The culture of the Y is rooted in our Christian mission and core principles. We strive every day to collectively embody our purpose to love, serve and transform lives. Every day we show up to Lead with Love and Serve with Purpose.

We Love unconditionally – showing genuine care and concern for everyone, making each interaction meaningful and personal and ensuring every person feels valued, seen and welcomed. We elevate Hope – promoting optimism by offering encouragement and practical solutions to challenges. We act with Care & Compassion – listening attentively without judgment, responding with empathy, and creating a sense of belonging by uplifting and supporting those around us. We demonstrate Generosity – sharing our time, skills, and resources freely and with joy.

We walk in Grace – showing patience and kindness, even in difficult moments. We ignite Faith – staying grounded in our mission, principles and purpose, inspiring others to trust in what is possible. Demonstrating consistency in our actions, helping others see how their efforts align with a greater purpose. We treasure Honesty – communicating openly and truthfully, admitting mistakes when they occur, and honoring commitments. We honor Humility – leading with a servant's heart by prioritizing the needs of others above our own.

We live with Joy – celebrating small and big wins alike, inspiring connection and shared joy. We offer Respect – addressing everyone by name and honoring diverse perspectives and backgrounds. We value Responsibility – performing every task timely with diligence and excellence and holding ourselves accountable by openly evaluating our performance. We engage in Service – going above and beyond in serving others by anticipating needs and delivering exceptional experiences.

Essential Functions

• Coordinate daily operations of assigned program, site, or department to ensure smooth execution.
• Implement program schedules, logistics, and supply management in alignment with YMCA standards.
• Maintain accurate records, documentation, and reporting related to assigned responsibilities.
• Communicate regularly with staff, participants, and partners to support program engagement and success.
• Monitor participant experience to ensure a safe, inclusive, and positive environment.
• Serve as point of contact for program setup, logistics, and follow-through.
• Support the implementation of YMCA policies, procedures, and safety practices.
• Provide training, guidance, or mentorship to part-time staff or volunteers without formal supervisory authority.
• Apply critical thinking to address challenges, improve systems, and maintain program consistency.
• Contribute to ongoing evaluation and continuous improvement of assigned program(s).

Performs other duties and tasks as assigned by leadership

Qualifications

• Required Qualifications
• Bachelor’s degree in recreation, education, human services, or related field preferred; equivalent experience accepted.
• Minimum 3 years of experience supporting programs, events, or related operations.
• Strong organizational and time management skills with the ability to manage multiple tasks.
• Excellent interpersonal and communication skills with ability to interact effectively with diverse groups.
• Proficiency in Microsoft Office and/or other relevant software; ability to learn YMCA systems.
• Ability to maintain accurate records, documentation, and reporting requirements.
• Demonstrated initiative, problem-solving, and critical thinking skills.
• Ability to work both independently and collaboratively within a team environment.
• Understanding of child safety, inclusion, and positive youth development principles preferred.
• Commitment to the mission and core values of the YMCA.

All YMCA team members are expected to maintain a current and active status for all safety, risk, and

programming certifications defined by the YMCA of Greater Charlotte.

Working Conditions

• Work is performed in a variety of environments including office, program sites, and outdoor settings.
• Requires ability to stand, walk, and move for extended periods; occasional lifting up to 25 lbs
• Flexible schedule may include evenings, weekends, and occasional holidays based on program needs.
• Regular interaction with children, families, staff, and community members in active program settings.
• May be required to travel between YMCA sites or off-site program locations.

Competencies

1. PROGRAM/PROJECT MANAGEMENT: Ensures program or project goals are met and intended impact occurs
2. FISCAL MANAGEMENT: Manages the Y’s resources responsibly and sustains the Y’s nonprofit business model
3. COLLABORATION: Creates sustainable relationships within the Y and with other organizations in service to the community
4. FUNCTIONAL EXPERTISE: Executes superior technical skills for the role

To learn more about our Y-USA Leadership Competencies, please click here