Call Center Customer Service Representative

Honda of Downtown Los Angeles - Los Angeles, CA 90015
Commission
Fastest growing Honda dealership in the entire country! We look for the best, we train the best & we're ready to invest in your future!

We're seeking a CUSTOMER SERVICE CALL CENTER REPRESENTATIVE for our Business Development Center (BDC).

WE OFFER:
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Excellent medical, dental, vision options

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Salary plus commission

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Life insurance

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Paid vacation

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Employee discounts

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Paid training

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Great culture

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High energy work environment

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Opportunity for career growth

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Very busy dealership

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We are building a state of the art facility with tremendous opportunity for growth and fast career advancement

Responsibilities

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Responsible for maintaining the service appointment objective each day.

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Refers customers who have questions about the work performed, additional maintenance or repairs, etc. to the service advisor or other appropriate individual.

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Takes all incoming
service calls and schedules appointments appropriately

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Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution

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Contribute to high scores for the manufacturer’s customer satisfaction index (CSI)

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Hold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity

Qualifications

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Strong email and phone presence is necessary

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Superior communication skills, both oral and written

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Outstanding organizational skills

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Ability to stay strong and calm in a stressful environment; must thrive under pressure

REQUIREMENTS:
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Bilingual (English/Spanish) is REQUIRED

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Previous automotive dealership experience is a PLUS

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Superior WRITTEN communication skills

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Outstanding organizational skills

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Ability to stay strong and calm in a stressful environment; must thrive under pressure

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Ability to pass pre-employment background check and drug test
Apply
Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: [email protected]