Account Manager

The Account Manager (AM) plays a critical role in solving business challenges and fostering new and existing customer relationships. This role focuses on understanding the customer’s environment and aligning Ricoh solutions with their mission-critical goals through strategic relationship building with key decision-makers and influencers.

Business Development

• Identify and pursue new business opportunities within existing and prospective accounts.
• Build relationships with decision-makers and influencers to expand Ricoh’s market share.
• Conduct research and ask insightful questions to uncover and address critical business challenges.
• Focus on understanding customer needs and buying behaviors rather than promoting predetermined products or services.

Customer Engagement

• Communicate effectively and persuasively, both in person and virtually.
• Use storytelling to differentiate Ricoh’s capabilities and uncover opportunities aligned with Ricoh’s portfolio.
• Explain how purchasing decisions impact the customer’s financial outcomes.
• Deliver compelling presentations tailored to customer needs.

• Bachelor’s degree or equivalent experience required.
• Minimum of 3 years of business development experience.
• Experience in IT and/or software services preferred.
• Familiarity with document workflow solutions and processes is a plus.
• Foundational understanding of P&L components.
• Strong research and analytical skills to support strategic customer conversations.
• Proven ability to manage multiple accounts with attention to detail.

• Demonstrated success in collaborative influence-building.
• Solid understanding of solution design processes.
• Ability to bring thought leadership to customer engagements.
• Excellent verbal and written communication skills.
• Strong relationship-building skills with stakeholders.
• Up-to-date knowledge of Ricoh’s offerings.
• Ability to assess customer environments and develop strategies to expand Ricoh’s services.
• High learning agility and adaptability.
• Skilled in navigating customer approval processes and building internal advocates.

• Primarily office-based with standard lighting, ventilation, and noise levels.
• Work involves interpreting and applying complex information and data.
• Minimal physical effort; mostly sedentary with occasional walking, standing, and light lifting (under 10 lbs).
• Moderate dexterity required for tasks such as typing and using office tools.
• Travel required approximately 20%, including potential overnight trips.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.