ASAP is growing, and we’re looking for an Accounts Receivable Specialist who’s equal parts organized, persistent, and customer-focused. If you’ve got a knack for follow-ups, love a clean aging report, and know how to balance diplomacy with results — this role is for you.
This is not just a collections job. This is a role where your impact is visible, your performance is rewarded, and your communication skills matter.
What You’ll Do:
Account Monitoring
- Review and monitor customer accounts weekly in ServiceTitan
- Identify delinquent accounts and evaluate risk exposure
Customer Contact & Communication
- Initiate contact with customers starting at 30 days past due
- Make at least one phone call per week per past due account
- Use email and written communication to follow up on unpaid invoices
- Maintain a respectful, professional, and firm tone at all times
Payment Negotiation & Resolution
- Negotiate and document payment plans with customers
- Understand client situations and work towards win-win solutions
- Request write-offs (with GM approval) when necessary
Documentation & Record-Keeping
- Keep detailed notes in our shared CRM and systems
- Log every interaction, commitment, or update related to collections
- Flag DNS (Do Not Service) accounts 15 days after due date
Escalation & Legal Coordination
- Escalate unresolved issues to management or legal, as needed
- Assist in coordinating with legal for accounts requiring further action
Weekly Operations
- Send weekly Monday collection emails via ServiceTitan
- Charge interest every Friday on accounts 45+ days old (exclude those in resolution process)
Deposit Management
- Collect checks and perform 2x weekly bank deposits
- Ensure ServiceTitan batch amounts match actual deposits
- Resolve discrepancies in coordination with the accounting team
Account Setup
- Set up net payment terms for qualified customers
You’re a Fit If You…
- Have experience in collections and CRM systems
- Are highly organized with strong attention to detail
- Communicate clearly and confidently with customers
- Are self-managed, proactive, and solution-oriented
- Understand that your attitude and output determine your earnings
What You Get:
- A base compensation structure with performance-driven increases
- A supportive, no-BS leadership team that rewards impact
- Tools and systems to help you succeed (ServiceTitan, CRM, shared drive access)
- A company that values hustle, accountability, and clarity
Job Type: Full-time
Pay: $21.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Schedule:
- Day shift
Work Location: In person