Title:
Part Time Airport Technical Support Technician
Location: Dallas Fort Worth International (DFW), Dallas Fort Worth, TX
Ever wondered what it’s like to work at an airport? Now’s your chance to find out! ServiceTec, the leading independent provider of managed IT services to the aviation industry, is hiring a part-time Airport Technical Support Technician at Dallas Fort Worth International (DFW) Airport in Texas. If you're looking for a flexible, hands-on role with variety and real impact, this could be the perfect opportunity for you!
Position Overview: We’re seeking part-time Airport Technical Support Technician to provide on-site support for automated Self-Serve Bag Drop machines used by airline customers at DFW. The role involves physical maintenance and basic mechanical troubleshooting using hand tools. Responsibilities include responding to incidents as they arise as well as performing bi-weekly preventative maintenance visits (2-3 hours/visit) to inspect and service the machines, ensuring they remain fully operational.
Training will be provided, and airport parking fees are reimbursed. You’ll be paid hourly for all on-site work and required to complete a checklist report after each maintenance visit.
Minimum requirements include:
- Minimum knowledge of computer hardware and Windows-based platforms
- Possesses some knowledge of and diagnostic abilities with IT hardware and software
- Hardware Configuration: Familiar with desktop/laptop/tablet configuration and repair
- Ability to independently analyze and solve routine computer related problems. Ability to read a variety of informational documentation, directions, instructions, methods and procedures, such as manuals, wiring diagrams, product documentation and related materials
- Ability to complete maintenance and incident checklist and written reports (format already established) and submit to key customer stakeholders after each site visit.
Preferred Experience:
- High School Diploma and/or two (2) years of relevant experience
- Competent in using computers and some computer hardware repair
- Competent in hands-on mechanical repair
- Documented experience in superior customer service delivery.
- Personable and able to work independently.
- Able to establish and maintain good working relationships and communication with decision makers, stakeholders, department heads and end-users.
- Strong interpersonal, written and oral communication skills.
Personal Attributes:
- Very flexible with your time and ability to respond to incidents quickly
- Demonstrated interpersonal and communication skills.
- Ability to prioritize and execute tasks on time.
- Self-motivated and self-directed.
- Able to lift up to 50lbs if required.
- Keen attention to detail.
- Strong customer service orientation.
- Friendly, trustworthy, and personable.
- Valid driver’s license.
About Us:
ServiceTec International Inc. is the world’s leading independent provider of managed IT services for airports and airlines. We have offered world-class support for IT systems at airports since 1989. With multiple bases in North America and Europe, we have an unsurpassed reputation for the maintenance and support of business-critical systems across the entire airport infrastructure.
Our genuinely outstanding level of service has been demonstrated by the systematic extension, re-award and expansion of multiple existing contracts with clients across North America and Europe. This unrivaled approach has enabled ServiceTec to achieve and maintain its objective of developing strong, sustained and beneficial partnerships with airports and airlines throughout the world.
ServiceTec Culture:
ServiceTec is a people-oriented company. We value our employees, believing they should be treated fairly, with courtesy and respect.
We believe people work better when they feel supported and know that there is a team behind them. We nurture talent and our philosophy is to promote from within. We consistently recognize those employees who go "above and beyond.”
For more information on ServiceTec, please visit: www.servictec.com.
ServiceTec International, Inc. is an Equal Opportunity Employer and will comply with all applicable local, state and federal statutes concerning equal employment opportunity with regard to all employees whether full time, part time, casual, temporary and seasonal or contract.
ServiceTec will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, color, nationality, national origin, disability or on other grounds not prohibited by legislation. This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.