Location:
This position is located at 1120 1st St, Napa, California, 94559 United States Role Summary:
The Assistant Department Manager supports service, selling, and business operations to achieve an engaging and inspiring store environment. This includes fostering community amongst the team through continued education on brand and store initiatives.
Role Responsibilities:Customer Experience
- Acts as a brand representative to promote a positive and inclusive environment in the store, in line with the values of the SPARKED program
- Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment where all customers feel welcome, heard and valued
- Supports the store leadership team and stylists to promote unique customer events that drive brand engagement and deep connections with the local community
Leadership + Team Management
- Actively participates leading the salesfloor and driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectives
- Participates in the recruiting, hiring, and onboarding process to ensure we retain a diverse and engaged team
- Utilizes brand resources to champion employee development and support initiatives such as the SPARKED Journal, employee recognition, and team building activities
Visual + Business Operations
- Supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues
- Collaborates with key partners to effectively execute shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns
- Provides feedback about team training needs to support optimal scheduling and payroll allocation to drive sales and brand initiatives
Communication + Relationships
- Contributes to an inclusive work environment by actively listening to others and seeking different perspectives
- Checks in with leadership to maintain communication and teamwork on completing store objectives
- Adopts a people-first philosophy, prioritizing employee engagement and actively sharing store priorities and brand messages with the team
- Provides insights related to the customer and staff experience and communicates feedback to Service and Styling Manager
- Anthro brand fan
- 1+ years of retail leadership experience
- Experience being a team player
- Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
- Eagerness to learn and grow within the organization
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores
Pay Range: USD $21.00 - USD $26.00 /Hr. EEO Statement: URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.