Grow With Us as the Assistant General Manager at Rivers Ace Hardware in Grand Haven, MI!
Are you an emerging leader who thrives in fast-paced environments, enjoys mentoring others, and takes pride in great service? Rivers Ace Hardware in Grand Haven and Holland, Michigan is seeking a hands-on and motivated Assistant General Manager (AGM) to help guide and strengthen our teams as we continue to grow.
We’re looking for someone who can help us build a strong, consistent team culture, support daily operations, and lead by example. This is an outstanding opportunity for someone looking to step into a high-impact leadership role.
Why You’ll Love Working at Rivers Ace Hardware:
Lead in a Store with Room to Grow
We have a solid foundation and a loyal customer base, but we know there’s still opportunity ahead. As AGM, you’ll work alongside the GM to strengthen systems, build consistency, and lead a team toward the next level of performance.
Be Part of a Values-Driven Culture
We operate by the values of Serving Others, Pursuing Excellence, Acting with Integrity, and Growing Profitably. As a leader, you’ll bring these values to life through your day-to-day actions, coaching, and decisions.
Learn, Grow, and Advance
We’re serious about investing in our leaders. You’ll gain exposure to all facets of retail operations and receive hands-on development, mentorship, and training designed to prepare you for future leadership roles.
Community-Focused Impact
As a locally owned business with deep West Michigan roots, we care about more than just transactions—we care about relationships. You'll have the chance to make a meaningful difference in the lives of both your team and your customers.
Competitive Benefits Package
We offer a strong and supportive benefits package to set you up for success:
- Bonus, paid bi-monthly
- 401(k) with company match
- Health, dental, and vision insurance
- Paid time off
- Employee discount program
Position Overview:
As Assistant General Manager, you'll support the General Manager in both Grand Haven and Holland in leading store operations, coaching team members, and delivering excellent customer experiences. You'll also step in as the acting leader when the GM is off-site and take ownership of daily execution, team culture, and performance improvement.
Key Responsibilities:
- Team Support & Development: Train and coach staff on store operations, service expectations, and daily standards
- Operational Excellence: Help manage scheduling, merchandising, inventory accuracy, and front-end execution
- Customer Service Leadership: Set the tone for exceptional service and help troubleshoot customer needs and escalations
- Consistency & Accountability: Hold team members to clear expectations while supporting a positive and productive work environment
- Safety & Store Readiness: Enforce safety protocols, maintain a clean and organized store, and ensure store presentation standards
- Community Engagement: Support the GM in building strong relationships with local customers, including contractors and B2B partners
Qualifications:
- High school diploma or GED required; Bachelor’s degree preferred
- Minimum of 1 year of leadership experience in a retail or customer service setting
- Strong communication, team leadership, and problem-solving skills
- Ability to work independently and collaboratively in a fast-moving environment
- Familiarity with hardware, tools, or home improvement products is a plus
- Valid in-state driver’s license with an acceptable driving record
Physical Requirements:
- Stand, walk, reach, crouch, and lift up to 40 pounds regularly
- Work in an environment with moderate noise and occasional outdoor exposure
Join Our Team:
If you're ready to take the next step in your leadership career, build your skills, and be part of something meaningful, we want to hear from you.
Job Type: Full-time
Pay: From $40,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person