The General Manager is responsible for leading and driving performance and results in the areas of safety, operations, sales, and customer service for one or more assigned locations. The General Manager builds talent, addresses challenges, and implements standard processes.
Reports To:
Area GM or Area VP
Organizational Leadership
- Set a clear vision and goals for the facility and team.
- Champion LRS safety programs and safe operating practices.
- Build and maintain productive relationships at all levels within the organization and with our external partners.
- Implement change initiatives to support company goals and drive performance results.
Operations Management
- Improve operations by implementing processes to optimize service, reduce cost and reduce risk.
- Demonstrate commitment to Company standards and best practice operating procedures.
- Drive continuous improvement for operations and safety.
- Identify challenges, conduct root cause analysis, and develop action plans to solve problems.
Financial Management
- Be accountable for the full Profit & Loss of the location(s).
- Ensure that Supervisors and Operations Managers meet all their financial performance objectives by coaching and training them about budgets and how to manage variances.
People & Talent Management
- Coach Supervisors and Operations Managers in setting priorities and communicating expectations to achieve goals.
- Work with HR to hire, train, develop and retain staff.
- Provide continuous feedback for all direct reports.
- Create a workplace culture that sustains employee engagement, commitment, and retention.
Revenue Growth
- Actively participate in LRS community engagement efforts.
- Work closely with the field Sales organization to drive new business growth and renew existing business.
- Build and maintain relationships with key customers in the market.
- Operational knowledge.
- Financial acumen and P&L experience.
- Effective leadership skills.
- Good communication skills; able to relate to all levels in the organization.
- Solid organizational skills, with attention to detail.
Requirements:
- Bachelor’s degree (related work experience will be considered).
- 5 years of operations experience, preferably in the waste industry.
- 3 years of experience managing teams.