Prestige Automotive Group seeks an experienced Automotive Service Advisor/Writer to join our Prestige Cadillac of Warren.
To be a successful Service Advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry.
***PREVIOUS SERVICE ADVISOR/WRITER EMPLOYMENT EXPERIENCE IS REQUIRED***
Service Advisor Responsibilities:
- Greeting customers and directing them to available mechanics.
- Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
- Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
- Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
- Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
- Managing and overseeing the dealership's workflow and schedule.
- Calling customers to advise them about service changes or car pick-up times.
- Maintaining positive customer relationships to ensure repeat business.
- Ensuring all details on services rendered and costs are related to customers and processing their payments.
- Conferring with service technicians about parts ordering and ensuring parts are available when needed.
Compensation Package:
- Average of $75,000 - $95,000 depending on experience & performance
- BCN/BCBS Health insurance
- Delta Dental, VSP -Vision Insurance
- Company-Paid Life Insurance
- 401(k)
- Paid Holidays
- Great Training/Development Opportunities!
Dealership experience is a plus!
EOE
Job Type: Full-time
Pay: $75,000.00 - $95,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- 8 hour shift
Work Days:
- Monday to Friday
- No weekends
People with a criminal record are encouraged to apply
Work Location: In person