Job Description
Empire Automotive Group: Nissan of Hillside, NJ
Empire Nissan of Hillside is seeking a knowledgeable, customer-focused Automotive Service Advisor to join our high-performing team. As the key link between our customers and service technicians, you’ll provide expert guidance on vehicle maintenance and repairs, ensuring every interaction is smooth, transparent, and efficient.
Your mechanical expertise and industry insight will help you build trust, communicate clearly, and deliver the exceptional service experience our customers expect.
Your Daily Work Schedule:
- Oversees service orders and flow of Service Lane
- Ensures that customers receive prompt, courteous, and effective service.
- Takes ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provides concierge support for all owner inquiries, whether on the phone or in person, to ensure the customer does not get mishandled.
- Ensures the daily inventory of technicians' time is consistently sold to service customers.
- Distributes work between technicians efficiently.
- Answers technical questions about vehicle problems, warranties, services, and repairs.
- Maintains Customer Success Index at or above company standards.
- Assists in diagnosing vehicle problems, orders parts and tools as necessary.
- Oversees administration of warranty claims as well as training and supervising of service department.
- Encourages compliance with applicable laws and regulations.
- Maintains good working relationship with factory(s) and fosters positive employee relations.
Qualities we’re looking for:
- Available to work flexible hours and weekends
- Reliable, self-starter mentality and ambitious spirit preferred
- Ready to waste no time on learning new product ins and outs; eager to improve
- Professional, well-groomed personal appearance
- You have excellent communication, interpersonal, and organizational skills.
- You understand the importance of listening and being empathetic.
- You have a strong work-ethic with the ability to work in a fast-paced, results-driven environment.
- You have at least one year of prior employment involving customer-facing service or telephone contact.
- You have friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
- You are open to constructive feedback to improve your performance and development.
- You have strong computer and multitasking skills.
The job descriptions and responsibilities above will be required but not limited to any other job-related duties assigned by their supervisor. In a retail automotive dealership, nothing is more important than a satisfied customer. Come grow with us!
We are an equal-opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Company Description
The Empire Automotive Group provides exceptional opportunities for any individual seeking to advance in the retail automotive industry. Empire has numerous operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different franchise brands, both import and domestic. We are the third-fastest growing privately owned automotive group in the U.S.
At the Empire Automotive Group, we are passionate about shaping the future of mobility. We go beyond selling and servicing vehicles; we provide unparalleled experiences with knowledge and skills that redefine industry standards. Our commitment to respect, transparency, and integrity forms the foundation of our operation. Not only do we create meaningful customer relationships, but we also nurture strong community connections. As one team, we work to re-imagine the automotive industry, while ensuring that all drivers continue their journey forward. Come grow with us!
Benefits
401k Plan
Paid time off (PTO)
Competitive Pay Plans
Health Insurance
Dental Insurance
Vision Plans
Promotion from within