Overview
We are seeking an experienced and dynamic Automotive Service Director to lead our service department. The ideal candidate will possess a strong background in automotive repair and sales, with a proven track record of managing a team and driving service excellence. This role is pivotal in ensuring customer satisfaction, operational efficiency, and the overall success of our service operations.
Responsibilities
- Oversee the daily operations of the service department, ensuring high-quality automotive repair and maintenance services.
- Manage and mentor a team of technicians, service writers, and support staff to achieve performance goals.
- Implement effective service writing practices to enhance communication with customers regarding their vehicle needs.
- Drive sales initiatives within the service department to maximize revenue opportunities.
- Ensure compliance with safety regulations and company policies while maintaining a clean and organized work environment.
- Collaborate with other departments to streamline processes and improve customer experience.
- Monitor service department performance metrics and develop strategies for continuous improvement.
- Stay updated on industry trends, technologies, and best practices related to automotive repair.
Requirements
- Proven experience in automotive repair, with a strong understanding of gasoline engine, hybrid systems, alignments, diesel engine repair, brake repair, engine performance, and general automotive maintenance. Required experience 10 years +
- Excellent leadership skills with the ability to motivate and manage a diverse team effectively.
- Strong sales acumen with experience in automotive sales preferred.
- Proficient in service writing and customer communication skills to ensure clarity in service recommendations.
- Ability to transmit technical information clearly to both customers and team members.
- A valid driver's license is required; additional certifications related to automotive repair are a plus.
- Strong problem-solving skills and attention to detail are essential for success in this role.
Join our team as an Automotive Service Director where your expertise will help shape our service department's future while providing exceptional support to our valued customers.
Job Type: Full-time
Pay: $100,000.00 - $175,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Work Location: In person