cb20 is a technology solutions provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service. We partner with the world’s leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S. With world-class engineering talent and 30+ years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business.
AV Field Service Technician - NY
The cb20 Field Service Technician will work in partnership with the AV Practice team and Support desk to provide Service support for customers at on-site locations with the end goals of restoring functionality, and/or resolving related technology outages to our customers’ assets while delivering an “experience above.”
Responsibilities and Duties:
- Read and interpret electronic schematics and architectural blueprints
- Perform preventative maintenance visits to help maintain a stable client-based system
- Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans
- Take responsibility to accurately complete job documentation as needed
- Field installation of control programs (Crestron/Firmware) – upload and download capability
- Field service support of networked devices (Routers, IP Protocols, etc.)
- Perform service tasks in a timely and quality conscious manner including but not limited to: pulling cable, installing connectors, mounting projectors and hanging ceiling mounts
- Provide necessary training and support for next level service technicians
- Provide end-user client training as needed
- Adhere to and understand OSHA standards for all phases of the job
- Setup and troubleshoot various video codecs/video teleconferencing systems
- Travel to various job sites required
- Other duties assigned as needed
Required Skills:
- Effectively communicate with employees, customers and colleagues
- Ability to use hand and power tools in a safe and efficient manner
- Ability to work and think independently and ensuring to meet deadlines
- Basic computer knowledge
- Knowledge of basic signal flow for audio, video and control
- Ability to manage small to medium projects
- Ability to solder & crimp connectors
- Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards
Required Certifications:
- Minimum of 3 years of audiovisual integration experience
- Formal education in technology or related field preferred
- Minimum of a High School Diploma or equivalent preferred
- Preferred external training:
- OSHA 10-Hour
- Avixa (InfoComm) CTS
- Crestron Programming Experience
- Exton AV Associate Certification
- Experience with Biamp, Shure, Crestron, and other various DSP manufacturers
- Experience with various UC integration platforms (Zoom/Teams/WebEx)
- Experience troubleshooting and configuring web calling peripherals such as Neat, Logitech, BYOD systems, etc.