Description
Shift Supervisor play a very important role in our program. The shift supervisor works very closely with our guests in the Navigation Center and their goal is the make sure they have a successful and safe stay with us. The Shift Supervisor strives to provide a high level of customer service to our guests and help maintain the professionalism and support to our staff. The Shift Supervisor is responsible for making sure our shelter guidelines and followed, handling crisis situations and assisting guest and line staff as needed. This role requires weekend work.
Responsibilities:
- Assign Care Monitors to their assigned workstations.
- Inputting/maintaining correct information in the shift tracker log.
- Recording correct information on the guest master roster and work area tracking log.
- Responsible for making sure that shift tracker log/binders have current forms needed on daily basis.
- Restocking dorms daily with necessary supplies.
- Maintain program weekly roster tracker with current information daily, by inputting entries and exits with front desk.
- Responsible for issuing breaks and lunches to diplomats.
- Attend all site and agency mandated trainings.
- Complete all shift reports by the end of your shift daily.
- Complete all C.I.R.'s and ensure all information is recorded and reported accurately.?
Requirements
Qualifications:
Education:
- High School diploma or the equivalent.
Experience:
- Experience providing direct services to the homeless population preferred.
- Minimum 1- 3 years experience working with individuals and families in crisis, experiencing homelessness, substance use, and or mental health.
- Must possess the ability to work collaboratively with the direct Supervisor.
- Ability to engage others easily, maintain an empathetic stance, and de-escalate situations.
- Ability to work with diverse populations, possess cultural competency and maintain appropriate boundaries with guests.
- Ability to establish and maintain cooperative workplace relationships, other duties assigned.
Preferred Qualifications:
- Education: Bachelor’s degree in Social Work, Human Services, or a related field preferred.
- Experience: Experience in a supervisory role within a social services, shelter, or similar environment.
Skills:
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to handle difficult situations with compassion and professionalism.
- Knowledge of issues related to homelessness, mental health, and substance abuse.
- Proficient in Microsoft Office Suite and data management systems.
- Certifications: CPR/First Aid certification preferred.
Working Conditions:
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Must be able to respond to emergencies on a 24/7 basis.
- Work is primarily performed in a shelter environment with some travel required for meetings and community events.
EEO STATEMENT:
Bayview Hunters Point Foundation is a welcoming space for all, regardless of race, gender, sexuality, country of origin, religion, or ability. Candidates from a diversity of backgrounds are strongly encouraged to apply. Bayview Hunters Point Foundation is an Equal Employment Opportunity Employer.