Job Summary:
EDUCATION and/or EXPERIENCE:
LICENSES, CERTIFICATES, REGISTRATIONS:
LANGUAGE SKILLS:
MATHEMATICAL SKILLS:
PHYSICAL DEMANDS:
WORK ENVIRONMENT:
INDIAN PREFERENCE:
Great all guests that team member comes in contact with in a 4-star/4-diamond manner. Escort guests to their accommodations, with luggage, while describing the amenities and services of the Resort. When at a guest room, ensure that the guest knows how to operate all of the features in the room.
Essential Duties And Responsibilities:
- Greet and welcome guests to the Resort.
- Ensure 4-Star/4-Diamond service is delivered to all guests arriving at the Casino.
- Obtain guests luggage and escort guest with luggage to their room. When necessary use of a luggage cart is acceptable.
- Explain services and amenities that are offered at the resort.
- Pick up articles for laundry and valet service.
- Keep record of calls for service.
- Upon a guest’s departure, retrieve guests’ luggage from room and ensure that it gets to the hotel lobby and into the guests automobile.
- Performs other job related duties as assigned.
Excellent communication skills both in person as well as on the telephone. Computer skills, excellent verbal and written skills. Required to act as a sales representative. Need to have worked in California, in Hotel Room Sales.
Skilled in LMS preferred, but not required. Computer savvy, ability to operate 10-key adding machine. Ability to maintain strict confidentiality of classified information. Ability to tactfully and diplomatically deal with the public and staff. Must possess excellent business sense and high professional ethics. Must possess a high regard for guest service and team member relations.
EDUCATION and/or EXPERIENCE:
High School Diploma or GED required. Minimum 1 - 2 years hotel/resort experience preferred.
LICENSES, CERTIFICATES, REGISTRATIONS:
Must undergo and successfully pass a background investigation to obtain and maintain a gaming license issued by the Morongo Gaming Agency.
LANGUAGE SKILLS:
Must be able to read, write & speak English. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Must have the ability to write routine reports and correspondence and to speak effectively with guests or team members of organization.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
REASONING ABILITY:
Must have the ability to independently problem-solve challenging situations. Must have the ability to carry out instructions furnished in written, oral or diagram form and have the judgment to decide which procedures apply to a variety of situations. Must reason with people effectively yet cordially.
PHYSICAL DEMANDS:
While performing the duties of this job, the team member is regularly required to sit and often will stand or walk. The team member frequently is required to reach with arms and use hands to manipulate or feel. The team member might occasionally lift and/or move up to 50 pounds. This position requires the ability to hear and speak on the telephone and vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT:
This is a fast paced work environment and the position requires the ability to cope with it. The casino has moderate to loud noise levels and is a smoking environment.
WORKING HOURS:
Because we are open 24 hours a day, 365 days a year, most positions require flexibility in scheduling and may require team members be available for evenings, weekends, holidays and special events. A typical workweek and normal work schedules may vary based on business needs and may include scheduled shifts Monday through Sunday. Position may require overtime.
INDIAN PREFERENCE:
We are an Equal Opportunity Employer while practicing Native American preference according to law.