Job Title: Benefits Administrator
Location: Canandaigua, NY
Position Type: Full-Time, Non-Exempt, Hybrid
Reports To: Director of Benefits
Salary Range: $58,000-$70,000
About Us
Simco is a leading business solutions company specializing in providing comprehensive employee benefits solutions to businesses of all sizes. Our team is dedicated to delivering exceptional client service, fostering long-term relationships, and offering innovative benefit strategies tailored to each client's unique needs.
Job Summary
The Benefits Administrator at Simco plays a vital role in delivering exceptional service and technical accuracy in the administration of group benefits programs. This role supports clients through benefit plan management, compliance, enrollment coordination, and employee support while ensuring data accuracy, regulatory compliance, and effective communication. A strong attention to detail, client service mindset, and working knowledge of both compliance and technology platforms (like iSolved) are key to success.
Key Responsibilities
Benefits Administration
- Support day-to-day operations of the Benefits Account Managers and group benefits (medical, dental, vision, disability, life, etc.)
- Accurately process enrollments, terminations, and benefit changes in iSolved and with carriers
- Maintain up-to-date and confidential client files in line with privacy laws
- Assist in quoting, marketing, and spreadsheet preparation for renewals and proposals
- Coordinate with Account Managers, clients, and TPAs to ensure smooth plan administration
Enrollment Coordination
- Collect enrollment data and submit changes to carriers through platforms or paper forms
- Manage Open Enrollment setup, testing, and execution
- Audit enrollments between payroll systems and carriers to ensure accuracy
- Support employees with life event changes and DBL claims submission processes
ComplianceReporting
- Ensure plans meet ACA, ERISA, HIPAA, COBRA, and CMS filing requirements
- Submit and track compliance documentation (SPDs, COBRA notices, plan testing, etc.)
- Assist with year-end ACA reporting, COBRA processes, and required notices
- Maintain and organize plan compliance documentation for clients
CommunicationSupport
- Draft and deliver benefit communication materials for clients and employees
- Deliver one-on-one support for benefit issues, including claims, enrollment, and carrier navigation by resolving client and employee questions within Simco's same-day response standard.
- Deliver high-touch service while proactively keeping Account Manager and Client Success Manager informed of any major updates or issues.
VendorCarrier Management
- Maintain effective relationships with carriers, vendors, and TPAs (e.g., HRA/FSA/COBRA providers)
- Stay current on vendor portal capabilities and processes
- Help troubleshoot issues or escalations with vendor partners on behalf of clients
CollaborationTeam Support:
- Work closely with internal teams, especially Account Managers and Director of Benefits, to deliver seamless client service as a component of the Simco Solution.
- Share client updates with the Account ManagersClient Success Managers that may impact service or strengthen rapport (e.g., weddings, illnesses, or life events), helping maintain a personal and proactive client experience.
- Participate in weekly Level 10 Team Meetings.
- Hold accountable to weekly to-dos and quarterly individual goals (Rocks).
- Report weekly activity/metrics results through a team scorecard.
- Perform other duties and actions as required by Simco.
- Adheres to all company processes and workflows, ensuring timely and accurate task completion.
- Updates all applicable trackers and CRM in real time for effective cross-company collaboration.
QualificationsSkills
Required:
- 2+ years of experience in benefits administration (agency or corporate HR setting)
- Life, AccidentHealth (LAH) license
- Working knowledge of HRA, FSA, Compliance, COBRA testing, SPDs, CMS compliance
- Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint) and benefits administration systems
- Excellent attention to detail, problem-solving, and organizational skills
- Clear and professional written and verbal communication
- Ability to handle confidential information with professionalism and discretion
- Personify Simco's Core Values every day: respect everyone, strive for excellence, adapt and adjust, are effective communicators, hold ourselves accountable, and lift others
- Must be enthusiastic about their job, self-motivated, and capable of working both independently and within a team environment
Preferred:
- Experience with iSolved, Brokerage Builder, Hubspot, EZLynx preferred
BenefitsPerks:
- Competitive salary.
- Comprehensive benefits package, including medical, dental, vision, and 401(k).
- Professional development opportunities and ongoing training.
- Flexible work environment with hybrid options available.
Additional Details
- Must have U.S. work authorization and reliable transportation for periodic regional day travel to client sites or Simco offices
- This is a full-time, hybrid, non-exempt hourly position with standard work hours of Monday through Friday, 8:00 a.m. to 5:00 p.m., ensuring adequate coverage to meet client service needs
- This job operates in a professional office environment, utilizing standard office equipment.
- The employee is regularly required to use a computer, talk, and hear in this role. While mostly sedentary, the position occasionally requires lifting office products and supplies up to 20 pounds.
- This job requires adherence to Simco's handbook and company policies.