Job Description
Under general supervision, responsible for providing customer service to patients by scheduling appointments, performing check-in and check-out procedures, verifying insurance benefits and obtaining authorization, and providing telephone triage.
- Responsibilities
- Verifies and/or obtains all benefits insurance information for patients.
- Obtains authorizations and referrals. Assists in the collection of copays and existing balances due; assists with financial counseling as needed.
- Serves as an insurance resource for all clinic staff; remains up to date on all insurance issues.
- Handles and answers all phone calls and transfers calls to the appropriate departments as needed.
- Manages patient appointments according to the physician's schedules and/or protocols.
- Performs all other duties as assigned.
- Qualifications
- Demonstrates the ability to support the mission, vision and patient promise throughout all interactions the UT Health Way.
- Demonstrates analytical thinking this role requires analyzing information and using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner.
- Demonstrates creativity and alternative thinking; able to develop new ideas supportive of the UT Health Way.
- Proficient computer skills using Microsoft Office and database programs.
- Excellent verbal, written and interpersonal communication skills.
Required Skills
Three (3) years of directly related experience is required.