What you will be doing
- Warmly greet and welcome guests in the concierge lounge within 2 minutes of guest arrival.
- Act as a liaison between guests and hotel departments by making reservations and following up on special requests.
- Maintain an information file on hotel and local services and attractions and recommend them to the guest, suggestively selling hotel amenities and services.
- Clean Concierge lounge throughout the shift by picking up dirty dishes and glasses and maintaining the kitchenette, including cleaning of floors, furniture and surfaces.
What we are looking for
- Strong communication skills verbal and written
- High work ethic and self-initiative
- Proven customer service skills, including ability to be resourceful and creative
- Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
- Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions