Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional and permanent housing. Our services extend to families experiencing homelessness, survivors of domestic violence, people living with HIV/AIDS, veterans, youth aging out of foster care, adults with behavioral health or substance use needs, and others in need, including a special education preschool program.

We are in search of new talent in the following position…

Position: Case Manager / Success Coach

We seek a dedicated and compassionate Case Manager / Success Coach to join our team in supporting young adults on their journey toward employment and career development. As a Case Manager / Success Coach, you will be vital in providing individualized support, guidance, and resources to help young adults overcome barriers and achieve their employment and training goals. You will work closely with program participants to assess their needs, develop personalized action plans, connect them with relevant services, and monitor their progress throughout the program.

Location: New York, NY 10032

Minimum Qualifications:

• Associate's degree or 60 college credits courses in Human Services or related field or High School Diploma or GED with 2 years relevant experience.
• Knowledge of youth development principles, career counseling techniques, and employment trends.
• Excellent organizational skills with the ability to prioritize tasks, manage time effectively, and meet deadlines.
• Ability to work independently as well as collaboratively within a multidisciplinary team environment.

Case Manager Principal Responsibilities:
1. Publicize and market the program to potential clients. Outreach to local community-based organizations, community boards, churches, and other organizations to build a referral source.
2. Conduct comprehensive assessments of young adult’s strengths, needs, skills, and career goals to develop individualized service plans.
3. As needed, assist participants in accessing supportive services such as transportation, housing assistance, healthcare, childcare, and mental health counseling.
4. Monitor participants’ progress in completing training programs and obtaining employment. Advocate on behalf of the participants to ensure their needs are met and barriers are addressed effectively.
5. Maintain accurate and confidential participant records, documentation, and reports according to program guidelines and regulations.
6. Participate in teams’ meetings, training sessions, professional development, and employment services.
7. Contribute to program evaluation efforts by collecting data, conducting surveys, and providing feedback to inform program improvements and best practices.
8. Perform follow-up/retention services for participants who have completed the program.
We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

And much more!

Please note: Benefits for part-time employees may vary.

To learn more about VOA-Greater New York, copy and paste this link into a browser: https://www.voa-gny.org/about

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. Apply today!