To provide exceptional customer service while accurately processing transactions and maintaining an efficient checkout area. The cashier serves as the final point of contact with customers, ensuring a positive shopping experience through friendly interactions and efficient service.
Core Responsibilities:
Transaction Processing:
- Operate POS systems, scanners, and payment terminals with 100% accuracy
- Process various payment methods including cash, credit/debit, mobile payments, and gift cards
- Handle returns/exchanges following company policies
- Maintain cash drawer integrity and complete end-of-shift reconciliation
- Apply discounts, coupons, and loyalty rewards appropriately
Customer Service Excellence:
- Greet all customers warmly and provide prompt, friendly service
- Answer product location and pricing inquiries
- Resolve minor customer concerns and escalate issues when necessary
- Promote store loyalty programs and current promotions
- Maintain knowledge of store layout and basic product information
Operational Support:
- Keep checkout area clean, organized, and fully stocked
- Assist with light merchandising and facing products
- Support inventory counts and price verification
- Follow all security procedures including ID verification
- Adhere to company policies regarding age-restricted items
Performance Metrics:
- Transaction accuracy rate
- Items scanned per minute
- Customer satisfaction scores
- Loyalty program sign-ups
- Cash handling variance
Qualifications:
Essential Requirements:
- Minimum 16 years of age (18 for certain locations)
- Basic math and computer proficiency
- Strong customer service orientation
- Ability to stand for 5-8 hour shifts
- Reliable transportation for scheduled shifts
Preferred Attributes:
- 6+ months cash handling experience
- Familiarity with [specific POS system]
- Multilingual capabilities
- Retail or customer service background
Work Conditions:
- Fast-paced retail environment
- Flexible availability including evenings, weekends, holidays
- Exposure to moderate noise levels
- Frequent customer interaction
Job Type: Full-time
Pay: $18.32 - $25.40 per hour
Shift:
- 8 hour shift
- Day shift
Work Location: In person