General information
Description & Requirements
The CDC INFO, Bilingual Health Specialist Coord. role is to provide advanced and accurate clinical inquiry responses to health related, disease control and prevention issues, including questions related to bioterrorism, first responders and national emergency situations from medical and other health care professionals, educators, and government agencies.
- Fully remote
- Virtual Call Center Environment
- Shift is Monday – Friday, 11:30am – 8:00pm ET
- SCA position in which your payrate is determined by the location you reside and work
- Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from consumers, educators or medical/health professionals.
- Provides medical subject matter expertise.
- Performs advanced database searches.
- Composes documents, reports, and correspondence.
- Documents all incoming inquiries.
- Participates in special projects as required.
- Provides medical subject matter expertise.
- Performs advanced database searches.
- Composes documents, reports, and correspondence.
- Documents all incoming inquiries.
- Participates in special projects as required.
Education and Responsibilities:
- Experience in medical, scientific and public health discipline
- Clinical knowledge of and experienced in CDC related topics
- Proficient internet search skills
- Working knowledge of Microsoft Office and ability to learn and utilize software applications
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Ability to work independently and communicate effectively
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Provide advanced clinical inquiry responses (verbal and written) to health-related inquiries from consumers, educators and medical/health professionals including State and local health departments and other government offices
- Provide subject matter expertise on CDC topics covered by CDC–INFO which includes HIV/AIDS, Immunizations, Environmental Health, NIOSH; Tuberculosis and Statistics, to name a few
- Respond to inquiries resulting from current events, such as food outbreaks, natural disasters and other events
- Perform advanced database searches
- Perform assigned work in accordance with quality assurance measures
- Respond to medical personnel and clinicians in both verbal and written formats
*** This position is a BYOD which means you will need to use your own device personal computer or laptop for this position. (Tablets, iPads, and Chromebooks are not permitted.)
Home Office Requirements:
- Hardwired internet (ethernet) connection
- Private work area and adequate power source
- Video calls may be requested on occasion. Proper background and attire are required
- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.
- Must be fluent in English and specified secondary language.
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.