Liberty Mutual has an immediate opening for a Workers Compensation Manager for our West Region. The Workers Compensation Manager will plan, direct and manage the Workers Compensation claims handling activities within a commercial claim’s office (medium to large size), with average levels of loss, reserves, and allocated expense for the line of business. In this job you will seek to achieve superior claims outcomes through effective workforce management, quality service delivery, and the use of technology, data analytics, and processes/programs. The Workers Compensation Claims Manager may participate in short to medium term strategic business planning or special projects.
This position is managing a team for a dedicated account, and due to state requirements for self-insured employers in CA, the position must be filled by a CA resident. If the selected person lives within 50 miles of our Rocklin, CA office, you will have regular in-office requirements.
Responsibilities:
- Manage day to day claims office operations for a dedicated Helmsman Customer to ensure that adequate resources and technical skills exist to process claims in accordance with company service standards and expectations.
- Participate in short to medium-term strategic business planning for claims operations; prepares, recommends and manages to the office`s annual budget to ensure appropriate resource allocations and expense levels.
- Actively develop and engage claims employees. Focus staff on continuous improvement, looking for ways to build capabilities, and driving organizational effectiveness.
- Prepare and distribute management reports analyzing and documenting office operations and performance; identifies, analyzes and reports on claims processing trends and issues.
- Review and approve claims, within assigned authority limits, appropriately refers expenses and settlements that exceed authority limits for approval. Allocated expense is generally lower than the most complex claims.
- Monitor and evaluate the claims reserve practices within the office and ensures that actual reserves are accurate and established promptly.
- Maintain awareness of existing and proposed legislation, court decisions and emerging trends in claims litigation. Ensures compliance with state and federal legislation.
- Competencies typically acquired through a bachelor’s degree or equivalence and 7+ years of progressively more responsible related work experience, some of which in a management capacity.
- Advanced knowledge of commercial property/casualty insurance, claims investigation, coverage evaluation, loss assessment, reserving, insurance legal & regulatory environment, claims processes, applications/systems and procedures, medical terminology, and finance.
- Workers Compensation claims experience required.
- Demonstrated ability to set the direction, create alignment, and achieve superior claims outcomes. Other skills required include planning/organizing work, communication (verbal, written, presentation, etc.), collaborating with others, diplomacy/tact, business/financial acumen, and adaptability (composure).
- Claims Management (leadership) experience preferred.
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.
At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.
We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
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