Assists in all aspects of assigned client support including but not limited to ensuring the client needs are well prepared for and being met as well as identifying opportunities for the client, retailers included in programs, and the Company. Serves as a contact to assigned client(s) and responsible for communicating direction to management, client support teams, retail and reporting teams on a day to day basis. Assists team in compliance and increasing sales for all manufacturer / retailer products that fall under the program specifications. Assists in ensuring all aspects of the account(s) from start-up to client communications and internal communications with all levels of management.
- Serves as a key point of contact for client on all day-to-day program needs.
- Assists client and internal teams to identify best practices, creative support ideas, reporting needs, etc.
- Partners with cross-functional team members (Senior Management, Field Operations and Customer Service) to meet all account needs.
- Partners with sales team to meet company goals by identifying client growth opportunities.
- Creates instructions, reports and analysis of data gathered to ensure all aspects of client needs are met through in-store execution and reporting avenues.
- Successfully addresses all issues to include (but not limited to): Issue tracking reports, merchandising information, sales reports, compliance reports, training reports, competitive reports, etc.
- Tracks sales trends, identifies opportunities, runs Q-Trax weekly reports, and provides professional reports internally and to the customer.
- Works closely with the Training Team to insure that all representatives are fully trained at all times.
- Responsible for identifying any additional training needs to ensure that all training needs are clearly communicated and executed.
- Recommends creative ideas for increasing in-store execution productivity, retail related mind-share strategies and ultimate sales of client products and services.
- Manages client data, information, and assignments in proprietary systems.
- Assists in communication of frequency plan, assists in addressing concerns with field operations teams as needed.
- Actively contributes to weekly conference calls with Directors of Operations; provides updates on program plans and address concerns / issues early on. Problem solves with teams to insure that all needs of the clients and field representatives are met.
- Visits stores with /without client as needed to plan for program needs.
- Aligns resources to accomplish all objectives.
- May manage or be involved in additional training programs or special event programs.
- Weekend support may be requested during high program blitz times.
- Assists on other Company Accounts and/or Divisions during critical needs.
- Other duties as assigned to improve performance of self or others.
Minimum Education and Work Experience
- High School Diploma requireed
- Two years retail/merchandising and/or consumer package goods experience.
- One year project management experience.
- Prior field sales and training experience preferred.
- Prior experience working on a similar structured program preferred.
- Knowledgeable about all CE, MASS, OSS and other selected retailer requirements.
- Full understanding of margins, retail sales incentives, etc., is desired.
- Must be retail sales savvy and be able to demonstrate this by reporting sales successes.
- Ability to work without constant supervision.
- Must have proven track record of a thorough knowledge base of the technology surrounding the category managing.
- Proven as a forward thinker and problem solver going ‘above and beyond’ the requests of the client, the retailer, or the scope of the project.
- Proven success with the following behaviors: Detail orientated, organizational skills, time management, and proficiency in multi-tasking.
- Seeing
- Lifting (15 – lbs.)
- Listening