Client Care Manager – Home Instead Oak Park
Location: Oak Park, IL
Status: Full-Time
Reports To: General Manager
Mission & Purpose
At Home Instead Oak Park, our mission is to enhance the lives of aging adults and their families. The Client Care Manager plays a key leadership role in ensuring that our clients receive exceptional, personalized care that supports their independence, safety, and quality of life. This role is ideal for someone who excels in relationship-building, problem-solving, and leading with heart and professionalism.
Culture & Values
We are a purpose-driven, locally owned organization committed to excellence in home care.
Our culture is shaped by:
- Connection – We build meaningful relationships with clients, families, and caregivers.
- Collaboration – We operate as one team, supporting one another across departments.
- Accountability – We take ownership of outcomes and strive to exceed expectations.
- Growth – We invest in personal and professional development to strengthen our impact.
You'll be part of a supportive leadership team where your contributions truly matter.
Benefits & Perks
- Competitive pay based on experience
- Monday–Friday schedule with rotating after-hours on-call support
- Mileage reimbursement for in-home client visits
- Paid training and leadership development
- Paid time off and holidays
- Health insurance options
- Strong leadership support and team collaboration
- Opportunities for advancement as the office continues to grow
Job Functions
- Lead and conduct in-home care consultations with prospective clients and families
- Develop, implement, and maintain customized Care Plans
- Oversee ongoing client relationship management, ensuring satisfaction and high-quality care
- Conduct quality assurance visits at 24 hours, 7 days, 30 days, and quarterly
- Serve as primary point of contact for client and family concerns, resolving issues quickly and compassionately
- Partner with scheduling to ensure strong caregiver-client matches
- Collaborate with recruitment and training teams to support caregiver readiness and performance
- Maintain detailed documentation in WellSky and client files
- Participate in rotating on-call coverage with leadership team
Minimum Requirements & Growth Opportunities
- Bachelor’s degree in healthcare, social work, human services, or related field preferred
- Minimum 2 years of experience in client care management, case management, or home care leadership
- Excellent interpersonal and communication skills
- Highly organized, proactive, and responsive
- Proficiency in Microsoft Office and CRM platforms (e.g., WellSky)
- Valid driver’s license, reliable transportation, and proof of insurance
Career Growth: This role may lead to Senior Client Services Manager or Regional Client Experience roles within our organization.
Join Home Instead Oak Park and become a trusted leader in helping seniors age with dignity, comfort, and confidence.
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Free parking
- Health insurance
- Mileage reimbursement
- Paid sick time
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Monday to Friday
- On call
Work Location: In person