Company Description
About Captura Hall
At Captura Hall, we are dedicated to delivering precision, efficiency, and excellence across every layer of our operations. As a dynamic and fast-paced business services provider, we pride ourselves on building a culture of trust, discretion, and adaptability. Our team thrives on clear communication, sharp organizational systems, and the pursuit of continual growth.
Job Description
Job Description
We are seeking a highly motivated and detail-oriented Client Relationship Representative to join our team. The ideal candidate will be responsible for building and maintaining strong relationships with clients, understanding their needs, and ensuring satisfaction through exceptional service. This role requires strong communication skills, problem-solving ability, and a proactive mindset to support business growth.
Responsibilities
Serve as the primary point of contact for assigned clients
Maintain ongoing communication to ensure client satisfaction
Understand client goals and align services to meet their needs
Resolve issues and provide timely solutions
Prepare and deliver reports, updates, and service summaries
Collaborate with internal departments to improve client outcomes
Identify opportunities for upselling or expanding services
Ensure client information is accurately documented and up to date
Qualifications
Qualifications
Bachelor's degree preferred, or equivalent experience in client-facing roles
1–3 years of experience in customer service, client relations, or account management
Strong verbal and written communication skills
Excellent organizational and time management abilities
Ability to manage multiple accounts and prioritize tasks
Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
Detail-oriented with a commitment to service excellence
Additional Information
Benefits
Competitive salary ($53,000–$60,000 annually)
Professional development and training programs
Opportunities for internal growth and career advancement
Health, dental, and vision insurance
Paid time off and company holidays
Supportive team environment