Client Services Administrator

ACD Direct
Davis County, Utah
Full time
3 weeks ago

Client Services Administrator - Remote


What do we do?

ACD Direct, Inc. is an innovative, virtual company that thrives on brokering solutions for our non-profit clients. ACD’s heartbeat and competitive edge is powered by our people. Our company has grown from providing routine call center services to providing high-level, full-scale donor support resources and products. Our proprietary scripting engine, web forms and custom-built reporting enable clients to successfully conduct large-scale fundraising campaigns with accuracy and creativity.


Limitations:

>>>>> Due to our current client contracts, we are unable to hire INTERNATIONALLY and in these states at this time: CT, MA, DE, DC, NJ, NY, NV, CA, OR, RI, MT, MN, ID, WY, WA, AK, HI, PR

All applicants applying from these states or internationally unfortunately cannot be considered.


Summary of Role

The Client Services Administrator provides essential support services to the client services team. This role reports to the Director of Client Services. Primary duties include support to the entire Client Services/Account Executive department, by managing full resolution of tickets, overseeing client email communications, and addressing pledge errors. Liaison between other departments and Client Services/Account Executive Team.


What will you do?

    • Take notes for the Director of Client Services at required meetings such as the BiWeekly Team Meeting
    • Assist with quarterly Public Media drive preparation
    • Assist with resolving Client Services JIRA Tickets
    • Create and update Knowledge Base Articles
    • Create new Calls Without Walls credentials
    • Communicate directly with clients by providing Springboard, Allegiance, and ROI errors when needed
    • Pull, listen to or email call recordings
    • Functions as liaison between client companies and operations staff.
    • Strives to resolve problems independently.
    • Assists in negotiating work agreements, quotes and client contracts in conjunction with Director.
    • Participates in important business/trade events onsite and virtually as needed that impact
  • business unit.
    • Performs other duties as assigned by management


What does it take?

  • 3+ year experience working in a virtual contact center environment.
  • Knowledge of Microsoft Office products (Excel, Word, Outlook).
  • Proven experience as call/contact center supervisor or similar position
  • Bachelor’s Degree in Business or Communications preferred.
  • Experience in high level customer service is required.
  • Knowledge of performance evaluation and customer service metrics.
  • Outstanding communication and interpersonal skills.
  • Excellent organizational and leadership skills with a problem-solving ability.

How we will support you?

  • Remote Work – No commute time to the office
  • Equipment Provided:

Laptop

Headset


Monthly Internet Stipend

  • Benefits:

Medical/Vision and Dental Insurance

Flexible Spending Account / Health Savings Account

Personal Accident Insurance

401(k)/Roth with matching

Tiered PTO based upon length of employment

Discounts & Life Services offered through Optum EAP

  • Team Environment – The opportunity to work with a great team who strives for excellence, where the average tenure is well over 6 years. (Not bad for a company who has been in business for 20 years!)

**ACD Direct, Inc. is an equal opportunity employer and values diversity. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on any status protected under federal, state, or local law.

Apply
Other Job Recommendations:

Skilled Nursing Facility Assistant Administrator

Macomb Post Acute Care Center
McDonough County, Illinois
Macomb Post Acute Care Center is seeking a Skilled Nursing Facility Assistant Administrator (potential LNHA) to fill a full-time...
2 weeks ago

Administrative & Client Engagement Associate

Plexuss.com
Contra Costa County, California
$45,000 - $75,000 a year
  • Present and speak confidently to clients in a clear,...
  • Follow up with clients consistently and professionally...
2 weeks ago

Assistant Administrator - ILF - Avamere Court at Keizer

Avamere
Marion County, Oregon
$85,975 - $110,371 a year
  • Assisting with resident admissions, transfers, and...
  • Helping to maintain a safe work environment and promoting...
2 weeks ago

Administrator in Training AIT

Diversicare Health Care
Jackson County, Mississippi
$74,924 - $99,500 a year
  • Policy & Procedure Expertise: Develop the skills to...
  • Community Engagement: Discover the art of creating an...
3 days ago

PCA Agency Supervisor ( Client Services Supervisor)

Reliable Home Support, LLC
Bangor, Maine
$35 - $50 an hour
  • Takes referrals and assigns clients to field staff.
  • Make an initial visit to a member’s home prior to the start...
5 days ago

Nursing Home Administrator (NHA)

Volare Health
Josephine County, Oregon
Join Volare Health – Where Care Meets ExcellenceVolare Health is a respected provider of long-term skilled nursing and short-term...
2 days ago

Office Administrator

TSR Concrete Coatings
Fort Wayne, Indiana
  • Whipping up invoices like a pro and keeping payments flowing...
  • Managing our install schedule so our floor coating team...
3 weeks ago

Administrator

Legacy Nursing and Rehabilitation
Pineville, Louisiana
$69,218 - $85,933 a year
  • The Administrator is responsible for the overall operation...
  • The Administrator will evaluate the effectiveness of...
3 weeks ago

Deli Team Member

The Fresh Market Inc
Huntsville, Alabama
  • Maintaining knowledge of products and weekly ad items...
  • Create a hospitable shopping experience by merchandising and...
19 hours ago

Residential Counselor (Developmental Disabilities)

PetIQ
Norfolk County, Massachusetts
$43,500
  • Experience working with people with developmental...
  • All applicants must be at least 21 years of age and have a...
6 hours ago