The Clinic Manager is responsible for the day-to-day effective and efficient operation of the medical clinic. This position collaborates with the management team to assure that the clinic operates in accordance with the organization's mission and objectives.
Responsibilities:
- Approximately 70% of the clinic manager's time will be spent in direct patient care, ie medical assisting, answering incoming calls, or supporting front office.
- Supervise daily operations of clinic support staff.
- Responsible for overseeing hiring, evaluation and termination of all staff who are under supervision of this position.
- Responsible for assuring training in customer service and quality improvement for staff who report to this position
- Monitor or review patient registration and data entry into the system for timeliness, accuracy, and thoroughness.
- Respond to patient and staff inquires and complaints
- Remain knowledgeable of support staff roles and responsibilities, in order to fill in as needed.
- Oversee implementation of training programs and performance improvement to ensure maximum efficiency at all levels
- Manage systems for conducting patient intake, pre-screening, triaging, treatment, prioritizing, scheduling, releasing of patient dental records as requested and outside referrals.
Education and Experience Requirements- A minimum of three years management experience is required
- Experience managing a medical office is highly desirable
- FQHC Experience is highly desirable
- Experience as a medical assistant or nurse is highly desirable
- BA/BS degree strongly preferred; Associate degree will be considered
Benefits- Health Insurance – Fordland Clinic pays 90% of an individual employee’s monthly premium costs, and a significant portion of alternate plans for employee only, employee + spouse, employee+ child(ren), or family coverage.
- Dental Insurance – Fordland Clinic offers affordable dental insurance, as well as a buy up option for those anticipating higher expected dental expenses.
- Vision Insurance – that includes coverage options for eye exams, glasses as well as contact lenses.
- Life Insurance – Fordland Clinic Provides $15,000 of life insurance to its employees at no cost to the employee. Additional life insurance coverage for employees, their spouse and children are also available at group pricing.
- Aflac Products – Employees have the option of purchasing additional products such as long-term disability, short term disability, accident, and other insurance products at group rates through our Aflac representative.
- Generous PTO
- Bereavement Leave and Extended Sick Bank time
- Retirement – 403(b) retirement option with employer matching
- Continuing Education Reimbursement – Fordland Clinic supports employees’ efforts to remain up to date on required certifications and skills. Reimbursement for job related certifications and continuing education is available based on Fordland Clinic guidelines.
- Fitness Benefit – Fordland Clinic encourages health and wellbeing and will contribute up to $100 per year for a fitness facility membership, or other approved fitness expenses.
- “Thank You” recognition program through Motivosity, redeemable for gifts and gift cards.
- Work hours: Full-time, salary position - In order to maintain full-time status, a minimum of 30 hours per week on average are required, though 40 hours a week will be expected for this position. Hours are subject to change. Clinic hours are 8:00 am to 6:00 pm Monday through Friday. This position may be scheduled to work any of the days the clinic is open (Monday through Friday) and may be scheduled to arrive 15 minutes prior to opening and may be scheduled to leave one hour after closing, depending on patients scheduled.