Clinical Support Technician

POSITION SUMMARY STATEMENT: This position will provide and/or support patient care by performing tasks and duties consistent with professional standards and HealthPartners policies and procedures. In addition, may function in supply aid and/or sterilization capacity by maintaining a safe work area and ensuring that it is adequately stocked, cleaned and organized. Implement cleaning and sterilizing procedures to support infection control and OSHA standards.

MINIMUM QUALIFICATIONS:

• Education, Experience or Equivalent Combination:
  • High school diploma or GED
  • 2 years customer service experience and/or healthcare experience
  • Complete Medical Terminology and Pharmacology online courses within six months of hire
• Licensure/ Registration/ Certification:
• Complete BLS course within 1 week of hire and maintained BLS certification in accordance with American Heart Association (AHA). No online only courses accepted.
• Knowledge, Skills, and Abilities:
  • Demonstrated organizational skills
  • Demonstrated verbal and written communication skills, including appropriate use of English grammar and spelling
  • Demonstrated ability to follow detailed instruction work efficiently despite interruptions and maintain a courteous and cooperative manner
  • Demonstrated ability to function with multiple priorities and interruptions

PREFERRED QUALIFICATIONS:

• Education, Experience or Equivalent Combination:
  • Graduate of an accredited pharmacy technician program or currently registered as a pharmacy technician with one or more years pharmacy technician experience

or

• Graduate of an accredited Nursing Assistant program and current Nursing Assistant Certification
• Licensure/ Registration/ Certification:
• Knowledge, Skills, and Abilities:

ESSENTIAL DUTIES:

• (20-50%) Perform functions that support / provide patient care.

• Patients are roomed according to rooming process standards
• Vital signs and other pertinent physical measurements are obtained and recorded accurately.
• Expanded medication history is collected, updated and documented to ensure quality and accuracy of medication list (according to authorized policy and demonstrating proficiency).
• Exam rooms and treatment rooms are prepared for examination of the patient and set up for procedures.
• Chart prep is completed for patient appointments as indicated by the type of clinic visit and the reason for the appointment
• Messages and test results are accurately received and relayed to the appropriate person/location in a manner consistent with clinic practices and/or standards.
• Gathers all necessary and appropriate information from a caller and relays information to the appropriate provider for necessary follow-up.
• Patient correspondence performed when requested.
• Patients are assisted in completing forms when appropriate.

• (10-20%) Maintain equipment and keep adequate records

• An inventory of instruments and equipment is kept current.
• Instruments and equipment are calibrated as needed and maintained in proper working order. All maintenance is documented

• (10-20%) Maintaining clinic supplies and ensure they are adequately stocked and well organized.

• Stock supply cabinets and rooms and organizes items as needed.
• Outdated supplies are removed and disposed of following department procedures.

• (10-20%) Performs cleaning and sterilizing procedures to support infection control and OSHA standards.

• Prepare and sterilize instruments and equipment according to procedure.
• Complete scheduled cleaning requirements for the designated work areas.
• Document completion of work to comply with infection control and OSHA standards.

• (20-50%) Documentation
  • Accurately document patient care and education materials, timely and completely in the EHR (electronic health record).

1.(5-10%) Mentor new colleagues and students (if trained and working in this role)

• Demonstrate ability to identify the orientee's learning needs and plan appropriate learning experiences
• Demonstrate ability to implement an individualized orientation plan for the orientee
• Demonstrate ability to validate clinical competence of orientee
• Facilitate development of organizational and prioritization skills of orientee
• Serve as a professional role model
• Provide feedback and educational opportunities in partnership with leader and/or educator

• (5-10%) Other duties as assigned

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health
As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.