ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned to meet business needs.
- Employee leads by example, consistently conveying a positive attitude, passion, and pride in your work.
- Approach all encounters with residents, guests, and fellow employees in a gracious, attentive, courteous, and service-oriented manner.
- Conduct all concierge services for the association as an ambassador of Ovation- with integrity and in a professional manner at all times.
- Respect all residents’ privacy, information, perspective, priorities, times, and resources.
- Take part in maintaining a clean working environment.
- Maintain regular attendance in compliance with RKW’s standards, as required by the employee handbook, scheduling, which will vary according to the needs of the Association.
- Establish relationships with local merchants and service providers.
- Maintain the highest standards of personal appearance and grooming, which include but not limited to, wearing proper attire and approved uniform.
- Comply at all times with RKW’s standards and regulations to encourage safe and efficient operations.
- Maintain a warm and friendly demeanor at all times.
- Communicate with residents and guests concerns to management promptly.
- Perform all services using RKW’s standard operating procedures.
- Maintain professional relationship with residents and guests- directly responsible for member/guest satisfaction.
- Maintain a clean and organized working environment- the concierge provides the first impression of all guests and residents of the Property.
- Make reservations for dining as well as events ensuring that all necessary information is recorded properly.
- Call and confirm reservations for special events, dining, youth activities, spa, fitness, and any other needed follow up for any events.
- Arrange for special requests for residents upon their request to include airline reservations, ground transportation, hotel accommodations, tickets to major events, golf outings, tours, ordering and delivery of flowers and baskets, and any other services that would accommodate the resident’s needs.
- Arrange for move-ins and move-outs once Management has approved.
- Receive all lost and found items; keep a log of lost and found items.
- Maintain a log for all incoming and outgoing packages, call resident and maintain records of all packages.
- Assist with newsletter and other mailings (stuffing, labeling) and posting of memos is mailroom.
- Prepare weekly activity reports as required and submit to management.
- Review calendar of events, daily updates, daily tee sheets, daily spa reservations, function sheets and hours of operation daily in order to answer questions intelligently and to help direct members.
- Provides quality service to residents and guests.
- Produces any needed communications to meet Association request/needs.
- Performs other duties as required by the Association and management.
JOB REQUIREMENTS:
- At least High School Diploma or equivalent. Previous experience with computers and software used in an office environment.
- May require employee to constantly lift, carry, push, pull, or otherwise move objects 25-50 pounds in weight.
- Must be able to communicate well and convey information and ideas clearly.
- Must be creative and enjoy creating a luxury lifestyle that is fun and safe for residents.
POSITION SUPERVISION:
- Employee reports directly to the Property Manager.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.