ADP is hiring a Contracts Business Manager
- Are you an experienced contract administrator, adept at contract negotiation and building strong relationships with both clients and internal partners?
- Are you a natural networker with a head for numbers and a passion for process?
Well, this may be the role for you. Ready to make your mark?
As a Contracts Business Manager, you'll be the main point of contact for our clients throughout the sales and contract process. Managing both new contracts and amendments, you’ll collaborate closely with Sales and Legal and facilitate quick contract execution.
In this role, you will ensure the alignment of each client's needs and expectations with ADP's contract deliverables, while building a deep relationship with clients that's more than transactional and delivering our "WOW" experience to our clients and internal ADP teams. You'll be measured on exceeding partner expectations, flexing in thoughtful, innovative ways with changing needs, and a formal effectiveness survey post-signature. Your passion for clients and making an impact will be integral to your success.
Like what you see? Apply now!
Learn more about ADP at https://jobs.adp.com/
What you’ll do:
Here’s what you can expect on a typical day:
- Networking and Building Partnerships: As a credible, trusted advisor, you'll be responsible for building relationships and establishing rapport with your sales team, legal, functional stakeholders, clients, and the product community. You will be accountable for delivering a seamless contract process from development through service delivery.
- Contract Development and Client Relations: You'll start by taking the time to understand and evaluate client motivators to create contractual documents that reflect service delivery and appropriate pricing within established parameters. You'll educate clients on the contract process and gain agreement on process timing and milestones. As the process progresses, you'll update client documents with any agreed scope changes, manage communications with internal partners, and report back to key stakeholders on contract status.
- Process Management: Act as the conduit to describe, interpret, position, and, if necessary, make recommendations to resolve client-requested business issues. You'll leverage internal resources to address business issues that may arise during negotiations, including business unit product owners, operations, and finance.
- Influence and inspire confidence: Your comfortable and ease at taking the conversational lead in the C-suite with a compelling voice in persuasive negotiations, data-led presentations, and clear articulation of the contractual process with clients and internal stakeholders.
- Business Development: Be a resource for sales to qualify new business through proposal agreements, and uncover opportunities to add additional services during the contract process.
- Knowledge expert: Go-to person for understanding ADP's operations, service level agreements, and contractual terms
- Project Management: Manage contract project and timelines
- Process Improvements: Continue to refine contractual process and workflow, and look for ways to improve the client onboarding experience
- Grace Under Pressure: Thrive in a fast-paced, agile environment.
Experience. You have 5+ years of experience in relevant skills gained and developed in the same or similar role.
TO SUCCEED IN THIS ROLE:
- Experience in contract negotiations
- Experience in client relationship management
- Demonstrated business acumen
- Demonstrated success building relationships and working across functional lines (sales, legal, operations, service, implementation, etc.) to achieve results
- Decisive and persuasive with diverse groups of constituents to achieve goals and have everyone leave the room feeling good about the results
- Knowledgeable in legal practices and Human Capital Management (HCM) service models
- Demonstrated managerial and project management success
- Demonstrated savvy with client presentations, communications, and negotiations
- Excellent at managing competing priorities and changing direction when necessary
- Experience with Microsoft Office suite
- Excellent verbal and interpersonal skills; demonstrated ability to work with and communicate confidently with stakeholders at all levels
- You’ll have a bachelor’s degree, or equivalent
For additional comfort in the role:
- PMP
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
- Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to find the best solution.
- Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
- Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
- Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
- Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
- Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.
What are you waiting for? Apply today!
Find out why people come to ADP and why they stay: https://youtu.be/ODb8lxBrxrY
(ADA version: https://youtu.be/IQjUCA8SOoA )
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A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.