The Care Manager is responsible for supervising and leading the Care Coordinators in the efficient scheduling of caregivers for client services. This role includes ensuring timely and appropriate caregiver-client matches, maintaining compliance with regulations, and addressing staffing-related issues.

1. Supervision: Supervise the coordinating team to ensure the continuous provision of home care services for clients.

2. Professional Relations: Establish and maintain professional relations with Coordinators, Patients, and Home Health Aides.

3. Teamwork: Promote a collaborative and teamwork environment within the department.

4. Problem Solving: Demonstrate the ability to define problems and tasks, collect data, establish facts, and facilitate resolution.

5. Computer Skills: Utilize various computer functions to facilitate communication between departments and support overall office operations.

6. Punctuality: Maintain punctuality and readiness for work at the assigned start time.

7. Incident Reporting: Report major incidents to the Regional Manager, Director of Client Services, and Care Quality.

8. Efficiency: Maintain efficient methods for staff to carry out daily responsibilities, ensuring the continuity of patient care.

9. Phone Etiquette: Answer phones in a professional and timely manner.

10. Privacy and Compliance: Respect patient and employee rights and privacy, maintain the security of protected information, and comply with the agency's compliance program and privacy policies.

11. Mission and Values: Implement awareness of the company's mission, vision, values, and goals within the team.

12. Adaptability: Perform related duties as required and assigned by the Regional Manager and Director.

13. Patient Satisfaction: Monitor patient satisfaction and follow up on any patient complaints.

14. Regulatory Compliance: Monitor adherence of all staff to contractual and government regulatory guidelines.

15. Assistance: Assist Directors as needed for special projects and data collection.

16. Corrective Action: Providing corrective action for staff and Home Health Aides in collaboration with other teams as needed.

• A college degree is required (bachelor’s degree preferred) or a minimum of three (3) years of experience in staffing and scheduling management in the home care industry.

• Proficient in Microsoft Office Suite and HHA Exchange.

• Able to maintain a scheduling system manually and have proficiency in data entry.

• Strong knowledge of home care regulations and compliance.

• Excellent leadership and team management skills.

• Strong communication and interpersonal abilities.

• Adaptability to pressure.

Why Join Us? Amazing Benefits Await!

At Platinum Home Health Care, we believe in taking care of our employees just as much as we do our patients. When you join our team, you gain access to incredible perks designed to support your health, financial future, and overall well-being.

Comprehensive Health & Wellness

• Medical, Dental & Vision Insurance – Stay covered with our top-tier healthcare plan - wage deductions apply (optional enrollment)
• Wellness Perks – Discounts on fitness programs and access to mental health resources to keep you feeling your best.

Financial Security & Growth

• 401(k) Retirement Plan with Company Matching – We help you invest in your future!
• Life Insurance – Peace of mind for you and your loved one.
• Exclusive Employee Discounts – Save on products and services through our partnerships.

Work-Life Balance Perks

• Safe & Sick Time – Prioritizing your health with designated time off for medical needs and personal well-being.
• Prenatal Paid Time Off – Supporting expectant mothers with dedicated paid time off for prenatal care.
• Paid Time Off (PTO) & Floating Holidays – Because rest and relaxation matter!
• Disability Benefits Law (DBL) & Paid Family Leave (PFL) – Providing financial support during times of medical leave, childbirth, or caring for a loved one.
• Employee Assistance – Confidential help for personal and work-related challenges.

Career Growth & Rewards

• Paid Orientation & Training – Get paid to learn and grow.
• Bonuses & Incentive Programs – Earn extra for top performance, referrals, and positive Google reviews.
• Professional Development – Access training, workshops, and career advancement opportunities.
• Monthly & Annual Employee Recognition – We celebrate your hard work!

Beyond the Work: Fun & Perks

• Company Events & Team Building – Social gatherings, activities, and annual company celebrations.
• Commuter Benefits – Subsidies for public transportation to make your commute easier.
• Paid Breaks – Because everyone deserves time to recharge.

Join us and experience a workplace that truly values you!