Print Associate consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This includes knowledge in all areas of the Store’s business, including print, and graphics. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate products and services. The Associate will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
People
- Follows instructions of supervisors and assists other team members in performing store functions
Service
- Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
- Provides customer expertise in printing, signs and graphics and can recommend appropriate products and services
- Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- Ensures all customer problems are resolved quickly and to the satisfaction of the customer
- Takes complex customer orders using order systems and provides accurate pricing information
- Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
- Maintains a safe, clean and orderly retail Store
- Ensures confidentiality of customer data and careful handling of documents, media, and packages
- Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
- Takes preemptive action to prevent errors and waste
- Performs multiple tasks at the same time
- Looks for opportunities to improve knowledge and skills within the retail Store
- Able to operate with minimal supervision
- All other duties as needed or required
- Ability to stand during entire shift, excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability, on a consistent basis, to bend/twist at the waist and knees
- Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
- Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
- Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
- Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
- Ability, on a consistent basis, to work with minimal supervision
- Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
- Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
Job Type: Part-time
Pay: $10.00 - $15.00 per hour
Work Location: In person