Job Title: Customer Care Advocate - Customer Care
Responsibilities:
- Process customer purchase orders and enter them into SAP CRM or the designated business system.
- Deliver exceptional customer care by promptly responding to inquiries and actively listening to customer requests.
- Provide excellent service to incoming customer inquiries, ensuring timely and effective responses.
- Foster and enhance customer relationships through every interaction, creating measurable value.
- Prioritize multiple tasks effectively and ensure proper follow-up.
- Maintain performance standards in effectiveness, efficiency, and quality.
- Act as a liaison with other areas of Rockwell Automation to ensure a seamless service experience.
- Address routine to complex issues through problem-solving that may require extensive research, additional tools, and customer follow-up.
- Accurately capture and enter pertinent information into the appropriate business system following standard operating procedures and data collection guidelines.
- Emphasize a proactive approach to completing the end-to-end service experience.
Key Critical Competencies:
- Professional/Technical Excellence
- Proficient Use of Technology
- Collaboration & Teamwork
- Adaptability
- Strong Customer & Partner Focus
- Process Improvement
- Effective Listening
- Courage Amidst Change
- Information Sharing
Basic Qualifications:
- Minimum of 5 years of client contact experience in customer service.
- High School Diploma or Equivalent.
- Proficiency in Salesforce, SAP, Oracle, and other relevant tools.
- Excellent communication and written skills.
- Highly effective negotiation skills with a high level of patience, tact, and diplomacy.
- Exceptional interpersonal and relationship-building skills.
- Effective and accurate decision-making skills.
- Proficient computer skills including MS Office suite and Web tools.
- Ability to multi-task and prioritize workload.
- Capability to work independently.
- Willingness to continuously learn and adapt to changes.
- Ability to work effectively in teams and across functional groups.
Desired Qualifications:
- Bachelor's Degree preferred, with at least 2 years of post-graduate work experience.
Job Type: Contract
Pay: $20.00 - $22.00 per hour
Expected hours: 40 per week
Shift:
- Day shift
- Morning shift
Work Location: In person