Are you looking for a role that supports your personal goals while giving you the opportunity to lead and make a difference in a family-run business? Strawberry Hill Baking Co. is seeking a Customer Service Supervisor to help lead our small team of customer care staff in retail and over the phones. This position is ideal for someone who is self-motivated, organized, and enjoys helping others succeed while working toward their own future—whether that’s school, a new career path, or a personal milestone.
What You’ll Do:
- Team Leadership: Supervise a team of customer care staff, offering daily support, feedback, and direction to maintain high standards and team morale.
- Process Oversight: Monitor day-to-day workflows and make sure calls, in-person inquiries, and orders are handled efficiently and accurately.
- Training & Coaching: Assist in onboarding new team members and providing ongoing coaching to help them grow and succeed in their roles.
- Scheduling & Time Management: Track daily performance, and ensure coverage aligns with call and retail volume.
- Customer Support: Step in during busy times to assist customers in person and over the phone—leading by example with positivity and professionalism.
What We’re Looking For:
- Experience supervising or leading a small team, especially in customer service or retail.
- Comfortable using computers and learning new systems (Oracle/NetSuite experience a plus).
- Strong communication and interpersonal skills with a natural ability to motivate and guide others.
- Ability to manage time well, stay organized, and adapt to seasonal environment
We’re proud to offer a positive, supportive environment. If you’re looking for more than “just a job” and want a role where you can lead, grow, and stay connected to a purpose while balancing other life goals, we’d love to meet you.
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: In person