Customer Relations Manager

Customer Relations Manager

First State Building & Design (FSBD), is a premier home renovation company located in Chadds Ford, PA, is looking for a customer-focused, enthusiastic and self-motivated customer service professional to support our growing organization.

The ideal candidate brings an absolute positive energy to this role – an individual with an exceptionally pleasant demeanor that is highly organized, detail-oriented with excellent communication skills to lead our customer service to keep it running smoothly and efficiently.

Requirements

• 5-7 years of customer relation experience…more a plus
• Exceptional interpersonal, written, and verbal communication skills
• MUST be technically proficient with computers, including Word and Excel. Adept at learning new technologies
• MUST be highly organized in order to maintain current status of all projects that are sold and/or in production to successfully complete your responsibilities.
• A valid driver’s license with a clean record
• Reliable transportation to get to and from work

Qualifications

• Active listening ability combined with patience and friendliness
• Strong execution, resolution and follow through ability
• Ability to multi-task, highly organized with meticulous attention to detail
• Strong self-management skills - someone who can take the ball and run with it
• Task driven with the capacity to prioritize projects
• Superior time management skills, with the ability to adhere to deadlines and get things done
• Problem solver with adaptability and critical thinking skills
• Ability to work both independently and as part of a team
• Willingness and desire to learn, with a strong interest in our industry our product offerings

Responsibilities:

• Provide key support to our organization for all customer service needs
• Act as the primary point of contact for customer questions and concerns
• Engage with customers with an inviting, friendly, positive attitude at all times to ensure satisfaction and consistently provide professional customer support
• Acknowledge and respond promptly to all queries immediately within 24 hours
• Take a proactive approach to provide answers and resolutions
• Communicate, coordinate and collaborate as key liaison between clients and team members to execute and maintain all service support needs
• Communicate, coordinate and collaborate with clients and team members to execute and maintain all service support needs
• Track and follow through on all queries and maintain accurate records of customer interactions
• Build rapport with clients by initiating points of contact during the pre-production phase to keep them up to date on their project progress
• Conduct mid-point check-ins during the production phase to determine how the installation of their project is going
• Process warranty claims
• Execute periodic administrative requests from senior managers
• Serves as a backup to other departments and team members when necessary
• Develop in-depth product knowledge and understanding of our products, services and processes
• Provide feedback for improvement recommendations to create process efficiencies

Benefits

• 401K
• Contribution towards health insurance
• Paid Holiday's
• Paid vacation
• Paid personal and sick days

Other

• Salary will commensurate with experience
• Opportunities for growth and advancement
• Background check and drug testing will be conducted
• Referrals are required

Why work at FSBD?

Our collaborative, fun, energetic culture is grounded in our company operating principles. We take pride in our work as a leading home remodeling company and take pride in cultivating a healthy positive work environment. Our guiding principles include integrity, community goodwill and fairness to our team members and clients.

We’re on the move and expanding quickly with a clear vision of benchmark goals we’re looking to achieve over the next 5 years, and we want the ideal candidate to grow right along with us and be part of our ongoing success. If you’re ready to roll up your sleeves, take the lead and take on a new challenge with a dynamic company then contact us and send us your resume today!

To learn more and see what FSBD is about, we invite you to explore our website here: www.fsbd.co

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• 401(k) matching
• Referral program

Ability to Commute:

• Chadds Ford, PA 19317 (Preferred)

Ability to Relocate:

• Chadds Ford, PA 19317: Relocate before starting work (Preferred)

Work Location: In person