Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional support and ensuring a positive experience. Your ability to communicate effectively and handle inquiries with professionalism will be key to your success. This position is ideal for individuals who thrive in a fast-paced environment and have a passion for helping others.
Responsibilities
- Handle inbound and outbound calls to assist customers with inquiries, issues, and product information.
- Provide outstanding customer support by addressing questions and resolving concerns promptly.
- Maintain accurate records of customer interactions and transactions in our database.
- Demonstrate excellent phone etiquette while communicating with clients.
- Collaborate with team members to improve service delivery and customer satisfaction.
- Identify opportunities for upselling or cross-selling products during customer interactions.
- Assist in training new staff on customer service protocols and best practices.
Skills
- Proficient in outbound calling techniques and customer support strategies.
- Strong communication skills in English; bilingual or multilingual abilities are a plus.
- Experience in client services or call center environments is highly desirable.
- Ability to engage customers effectively while demonstrating patience and empathy.
- Familiarity with sales processes and techniques to enhance customer interactions.
- Excellent phone etiquette, ensuring professionalism at all times.
- Strong problem-solving skills with the ability to think critically under pressure.
Join our team today and contribute to creating an exceptional experience for our customers!
Job Type: Contract
Pay: $17.00 - $18.00 per hour
Expected hours: 40 per week
Shift:
- Day shift
Work Location: In person